Integration Support Specialist

Multiple Locations - QLD, ACT, NSW, SA

The Role

- Provide production support for integration platforms and services
- Liaise with internal and external stakeholders to support registration and onboarding of digital partners
- Maintain and configure APIs and applications in MuleSoft and IBM API Connect
- Perform API/setting testing as required
- Monitor and report on end‑to‑end API health, performance and statistics
- Troubleshoot complex incidents and work closely with level three technical/development teams
- Participate in an on‑call support roster to ensure service availability and reliability
- Develop and maintain support documentation (processes, policies, configuration)

What you’ll need (Must‑have)





- 2–3 years’ experience working with APIs and/or integration in high‑pressure environments
- Strong understanding of API/integration technologies and ability to learn new products quickly
- A quality‑focused approach to improving and streamlining processes
- Strong communication skills, including explaining technical concepts to non‑technical stakeholders
- Australian citizenship and ability to obtain Baseline security clearance

Desirable

- Admin/config experience with MuleSoft or IBM API Connect
- Exposure to CRM systems
- Interest in accessibility and accessible design/development

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