Content Production and Digital Communications Officer

Capital Region Community Services Ltd – Bruce ACT

Permanent full-time or part-time, with part-time hours negotiated.

Based in Bruce, with regular work at Belconnen Community Centre and travel across the Capital Region.

CRCS Grade 3, under the CRCS Employee Enterprise Agreement 2023

About the role

Are you a strong writer who enjoys turning ideas and information into clear, engaging content?

Capital Region Community Services (CRCS) is looking for a Content Production and Digital Communication Officer to join our Impact and Engagement team.

This is a hands- on role creating content for social media, websites, newsletters, email campaigns and printed materials. Your work will help people find services, take part in community activities and understand the difference CRCS makes.

Working under the general direction of the Executive Manager, Impact and Engagement, you’ll deliver agreed communication activities within established plans and approval processes. You’ll collaborate with colleagues across CRCS and our design and marketing team to bring content to life.

What you’ll do

- Write, edit and publish explicit, accessible content for different audiences.
- Schedule social media content, monitor engagement and refer sensitive matters for guidance.
- Update website content and prepare newsletters and email communications.
- Gather and develop participant stories with care, consent and respect.
- Support approved campaigns promoting services, events and volunteering.
- Collate digital performance data and prepare straightforward reports.
- Apply CRCS brand, accessibility, privacy and child-safety requirements.

About you

You enjoy writing, have an eye for detail and can adapt your message to suit different people and channels. You're organised, collaborative and comfortable managing agreed deadlines.

You’ll bring:





- A relevant qualification in communication, marketing or a related field, or equivalent knowledge and experience.
- Practical experience producing content for websites, social media, email and print.
- Experience scheduling and publishing content on Facebook, Instagram and LinkedIn.
- Working knowledge of website content systems, email platforms and digital reporting tools.
- A respectful approach to storytelling, including privacy, consent and participant voice.
- Initiative to solve everyday problems and judgement about when to seek guidance.

Experience in community services and an understanding of trauma-informed communication would be welcome.

Put your communication skills towards work that supports connection, wellbeing and participation in community life.

We value ethical, respectful, accountable, optimistic, inclusive and innovative ways of working.

Before you start

You’ll need:

- Current Working with Vulnerable People registration.
- A satisfactory National Criminal History Check.
- A valid driver’s licence and access to a roadworthy vehicle for work purposes.

We are a supportive and inclusive workplace with excellent conditions, including

- Discounted early education and care program services
- 15 days personal leave (pro rata) and 17.5% annualleave loading
- Salary packaging with up to $15,899 per FBT year, plus an additional $2,650 for meals and entertainment
- Up to3 additional leave days between Christmas and New Year
- Commitment to supporting your professional development.
- Access to our Employee Assistance Program.

Diversity

We encourage applications from all backgrounds. These include, but are not limited to:

- Aboriginal and Torres Strait Islander people
- LGBTIQ+
- Those from culturally and linguistically diverse backgrounds
- Carers
- People with lived experience of disability.

About CRCS

Our organisation offers a diverse range of service offerings designed to support parents, caregivers, and education services

📌 Content Production and Digital Communications Officer (Australia)
🏢 Capital Region Community Services
📍 Australia