Financial Counsellor - RELOCATION OPPORTUNITY TO TOWNSVILLE

Financial Counsellor | Financial Resilience & Wellbeing Service | Townsville

Employment Term: Maximum Term to 30 June 2027, Full Time (38 hours per week)

Remuneration: $53.43 p/hr + Super + NFP Salary Packaging (save tax and increase your take home pay)

Relocation Allowance:Potential for a relocation allowance of up to $5,000 for candidates relocating to Townsville (reimbursements upon receipts once employed)

Make a meaningful difference with UnitingCare Queensland

At UnitingCare we are leaders in crisis response, the protection of vulnerable people and children, financial resilience and family wellbeing. Our FaDS (Family and Disability Services) team work passionately across Queensland to make a meaningful difference in people’s lives.

We are seeking a Financial Counsellor to join our Financial Resilience and Wellbeing Service—a free, confidential service supporting individuals and families experiencing financial hardship, stress, anxiety and mental health challenges. In this role, you will support those accessing the service to create positive and practical outcomes.

As a Financial Counsellor, you will provide qualified, financial counselling to individuals and families experiencing financial difficulty. You will also support people impacted by gambling harm, offering non-judgemental guidance that helps strengthen financial wellbeing, build resilience and create practical pathways forward.

As a Financial Counsellor, you will

Assess the financial situation of individuals and families experiencing difficulties, provide information regarding government assistance, negotiation of repayment with creditors, and assistance in accessing community resources as required.

Empower clients to manage their own financial situations and to deal with creditors through the provision of information on their rights and responsibilities.

Advocate on behalf of the clients when required - in a manner that encourages independence and self-sufficiency in clients





Engage proactively with community services and hard-to-reach individuals to ensure inclusive access

Contribute to community education initiatives that raise awareness of financial wellbeing issues

What makes a difference for us?

A Diploma in Financial Counselling is essential.

Have completed or working towards a Problem Gambling Skill Set CHCSS00111course would be advantageous

Demonstrate empathy, professionalism, and a non-judgemental approach in all interactions, creating a space where individuals feel genuinely heard, respected, and empowered.

Experience in building collaborative networks and working alongside health, mental health, and community support providers will be highly regarded.

Eligibility for membership with Financial Counselling Queensland (FCQ).

Working with Children Check (Blue Card)

What makes a difference for you?

Flexible work arrangements to support work-life balance.

NFP Salary Packaging: Save tax and increase your take home pay by salary packaging your everyday living expenses and bills (up to $15,900) and meal entertainment (up to $2,650) per annum. To learn more about this benefit watch the video via the following link: SalaryPackagingExplained

A recognition and rewards platform, providing employee discounts at hundreds of retailers, including everyday expenses, holidays, health insurance, annual awards celebration, wellbeing and employee assistance programs.

12 weeks paid parental leave and 2 weeks paid partner leave, available after 6 months’ service, in addition to the government scheme.

Diversity and inclusive leave, offering paid gender affirmation leave and cultural leave options (paid and unpaid) for those who may celebrate Lunar New Year, Diwali, Ramadan, NAIDOC weeks and other significant cultural events.

Career development opportunitiesto challenge yourself, grow and make a meaningful difference.

A positive and inclusive team based on respect, shared standards, strong values and a commitment to serving others.

We’d love you to be part of our UnitingCare family

Joining our FaDS, team, you’ll also be welcomed as part of the UnitingCare family. The second-largest Quee

📌 Financial Counsellor (Brisbane)
🏢 UnitingCare Community
📍 Brisbane