Join a trusted Australian business with over 35 years of success
J.C. Gilmore, part of The UBEECO Group, is a leading supplier of industrial packaging and office products across Australia. We pride ourselves on delivering exceptional customer service, quality products, and building long-term relationships with our customers.
We are seeking a motivated and customer-focused Internal Sales / Customer Service Officer to join our friendly and supportive Port Melbourne team.
This is an excellent chance for someone who enjoys working with customers, thrives in a fast-paced environment, and wants to be part of a business that values teamwork, initiative, and professional growth.
About the Role
As a key member of our team, you will be responsible for delivering outstanding customer service while supporting sales and operational activities across the business.
Key Responsibilities
- Process customer sales orders, purchase orders, and associated documentation
- Serve as the first point of contact for customer enquiries via phone and email
- Manage and maintain customer accounts and records
- Support the sales team with quotations, follow-ups, and sales enquiries
- Establish new customer accounts and maintain accurate database information
- Provide administrative support to the broader business
- Assist with warehouse coordination and logistics when required
- Manage the sales counter and conduct product demonstrations
- Work closely with the Operations and Sales Managers to identify and implement process improvements
About You
To be successful in this role, you will bring:
- Previous experience in an Internal Sales, Customer Service, or Sales Support role
- Strong customer service skills with a genuine desire to help customers
- Excellent verbal and written communication skills
- High attention to detail and accurate data entry skills
- Strong organisational and time management abilities
- Experience using Microsoft Dynamics (highly regarded but not essential)
- Ability to build positive relationships with customers and colleagues
- A proactive attitude and willingness to learn
- Current driver's licence (preferred)
What's on Offer?
- Join a respected and growing Australian business
- Supportive team environment with strong leadership
- Opportunity to develop your sales and customer service career
- Stable, full-time position
- Be part of a company that values teamwork, initiative, and continuous improvement
If you're a customer-focused professional looking for your next opportunity, we'd love to hear from you.