The TreeTop Challenge is a multi-award winning adventure tourism brand and we are looking for anyone with a passion for adventure and an ability to provide high level customer service to join our team. Imagine yourself, flying through the trees on a daily basis and providing our guests with an unforgettable experience. If this sounds exciting to you, please read on!

We are a team of highly committed and safety conscious professionals who pride ourselves on delivering exceptional customer service to create lasting memories for our guests.

What does the role look like?:

A day working at Tree Top Challenge will be a mix of reception based tasks and in field work. In reception, staff will be assigning and fitting guests with equipment, presenting safety briefs, resetting and cleaning used equipment and generally boosting the energy of guests prior to their climb. In the field, staff will be climbing through the courses, they will be monitoring, encouraging and physically assisting climbers through the course when needed, and will be on their feet for hours at a time with no prospect to sit down.

Career Growth:

We are searching for staff that are looking to invest in an extended future with Tree Top Challenge. Applicants with experience and/or interest in team leadership and management roles will quickly find such opportunities arise. Every staff member is a safety supervisor at their core, we branch out and grow from there.

Availability

Our peak periods are weekends and school holidays. Regular Saturday and Sunday availability is essential, it is an expectation of ours that staff will do what they can to increase their weekday availability through the school holidays too.

Shifts can start as early as 8:30am and finish as late as 5pm.

Qualifications:

First Aid

CPR

Blue Card (Working with children check)

Right to work in Australia

Communication:

You will be instructing large groups (30+ at times) of people that are excited for what they're about to do.



You will have to speak clearly, with great volume, but also in a friendly way to help the group maintain excitement.

Safety:

You will be responsible for both the safety of yourself, and our customers. Attention to detail in these areas will be essential.

Customer Service:

The experience of climbers will be massively influenced by the psychological state they are in, and this will be massively affected by how we interact with them.

Initiative:

Our training process is quite thorough to make you a confident, autonomous staff member. Once trained, you will be required to act independently quite early on.

Teamwork:

With the level of independence required, the team will have many moments where they will rely on each other for support. This may be relying on another staff member to cover your area as you move to directly assist a climber, or could be rotating to cover a staff members position if they are burnt out or fatigued in the field.

Physicality:

Our course is designed to test the limits of the general population. In time, we expect you to not only be able to complete our courses, but complete them confidently, quickly and likely with someone else on them swinging it around while you assist them. In our interview process we will require you to demonstrate a confidence at heights, as well as the ability to complete our courses confidently. Failing this, we would need to at least see the determination required to grow to this level quickly.

Age:

Due to the high level of responsibility and independence we expect from staff, the youngest age we aim to hire is 17. Candidates younger than this could be considered, but they would have to be an extreme outlier with regards to maturity and responsibility, and they would likely also have restricted responsibilities at first.

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📌 Safety Supervisor (Woombye)
🏢 TreeTop Challenge Pty
📍 Woombye