Executive Housekeeper Novotel Sydney International Airport

Ozone Hospitality Services - Sydney CBD NSW

We are looking for an experienced Executive Housekeeper / Housekeeping Manager to lead our housekeeping department and ensure consistently high standards of cleanliness, presentation, service and guest experience.

This is a leadership-focused role responsible for managing the day-to-day operation of the housekeeping department, supporting and developing the team, maintaining operational standards and ensuring the department runs efficiently.

While this is primarily a management position, you will remain connected to the operation and be prepared to support the team when required, particularly during busy periods or when operational challenges arise.

The role offers an opportunity for an experienced housekeeping professional to take the next step in their career and develop their leadership, operational and management skills within the hospitality industry.

About the Role

We are looking for an experienced Executive Housekeeper / Housekeeping Manager to lead our housekeeping department and ensure consistently high standards of cleanliness, presentation, service and guest experience.

This is a leadership-focused role responsible for managing the day-to-day operation of the housekeeping department, supporting and developing the team, maintaining operational standards and ensuring the department runs efficiently.

While this is primarily a management position, you will remain connected to the operation and be prepared to support the team when required, particularly during busy periods or when operational challenges arise.

The role offers an opportunity for an experienced housekeeping professional to take the next step in their career and develop their leadership, operational and management skills within the hospitality industry.

Key Responsibilities

- Lead, supervise and support the housekeeping team, including scheduling, training, coaching and performance management.





- Oversee the daily operation of the housekeeping department and ensure work is completed efficiently and to company standards.

- Maintain and continuously improve standards of cleanliness, presentation, hygiene and guest service.

- Conduct regular inspections of guest rooms, public areas and back-of-house areas.

- Manage staffing levels, rosters and departmental resources to meet operational requirements.

- Respond to and resolve housekeeping-related guest concerns professionally and promptly.

- Maintain accurate housekeeping records, room status updates and maintenance requests.

- Monitor guest feedback and identify opportunities to improve service and operational standards.

- Support management with departmental reporting, budgeting and continuous improvement initiatives.

- Assist with operational housekeeping duties when required to support the team and maintain service standards.

What We're Looking For

We are looking for an experienced housekeeping professional who is ready to take responsibility for a team and department.

You will have:

- 3-5 years' housekeeping or hotel housekeeping experience, including supervisory or management experience.

- Strong knowledge of hotel housekeeping standards, procedures and operations.

- Proven experience leading, motivating and developing a housekeeping team.

- Strong organisational and time-management skills.

- The ability to manage rosters, priorities, resources and departmental requirements.

- Excellent attention to detail and a strong understanding of guest expectations.

- Strong communication and leadership skills.





- A professional and solutions-focused approach to operational and guest issues.

- Knowledge of workplace health and safety requirements.

- The ability to work collaboratively with other departments and management.

- A willingness to remain involved in the operation and support the team when required.

Leadership & Career Development

This position is suited to an experienced housekeeping professional looking to grow their career into a senior hospitality management role.

You will have the opportunity to develop your skills across:

- Team leadership and people management

- Housekeeping operations and quality management

- Rostering and workforce planning

- Stock and cost management

- Guest experience and service standards

- Training and staff development

- Departmental reporting and administration

- Cross-departmental hotel operations

- Leadership and career progression within hospitality

We value people who take initiative, develop their teams and want to build a long-term career with the business. As your experience and responsibilities grow, there may be opportunities to progress into senior housekeeping, accommodation management or broader hotel operations roles.

A Leadership-Focused Role

This role is about leading the department, developing people and maintaining high operational standards.

You will be expected to lead by example, regularly inspect and monitor standards, support your team and remain connected to the day-to-day operation. While you may assist with operational tasks when required, the primary focus of the position is leadership, organisation, quality control and the successful management of the housekeeping department.

If you have robust housekeeping experience, enjoy leading people and are looking for an opportunity to take the next step in your hospitality career, we would love to hear from you.

Eligibility

Applicants must have full legal working rights in Australia.

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📌 Executive Housekeeper Novotel Sydney International Airport
🏢 Ozone Hospitality Services
📍 Sydney