Australian Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts – Canberra ACT

Organised within the Corporate and Territories Group, the Information Technology and Data Division’s purpose is to connect people and technology, empowering the department to excel. The division is responsible for the provision and support of reliable and secure ICT systems, applications and services across the department, supporting staff across Australia, ministerial offices and portfolio entities. The division delivers the digital tools, services and infrastructure required to support departmental operations, collaboration and service delivery.

The Web Services Section is responsible for the management, governance and delivery of the department's web services, content management and digital publishing capability. The section supports the department's online presence through the whole-of-government GovCMS platform and associated technologies, providing web publishing, content management, accessibility, platform administration, technical support and digital governance services.

The section works closely with business areas, ICT teams, corporate functions, vendors and whole-of-government stakeholders to ensure web and content management services remain secure, accessible, compliant, sustainable and aligned with departmental objectives.

We are seeking an experienced and motivated Assistant Director to lead the Web Services Section. This role combines operational leadership, people management, platform management, governance oversight and service delivery.



You will be responsible for ensuring the department's web services and content management capability continue to meet organisational needs while supporting the department’s public-facing digital web presence.

As the leader of the section, you will oversee the delivery, governance and continual improvement of the department's web services and content management capability, ensuring services remain effective, compliant and aligned with departmental requirements. You will oversee the GovCMS platform and associated services, manage a team of specialists, provide expert advice to stakeholders and ensure services remain secure, accessible, supportable and aligned with departmental and whole-of-government requirements.

While the role supports the department's web publishing and content management capability, it is primarily a platform management, governance and service delivery role. The position focuses on governance, platform administration, service delivery, operational support, technology change, compliance and continual improvement of the department's GovCMS and associated web technologies. It is not primarily responsible for creating website content or communications products.

This role offers a unique opportunity to lead and improve the department's web services and content management capability, support digital governance outcomes, and deliver services that support both departmental operations and the Australian public.





Your key responsibilities will include:

- Lead and manage the Web Services Section, including responsibility for workforce planning, staff leadership, performance management, capability development, financial management and resource allocation.
- Lead the delivery and ongoing improvement of the department's web services, content management and digital publishing capability, ensuring services support departmental priorities and business outcomes.
- Manage and govern the department's GovCMS platform and associated web and publishing technologies, ensuring services remain secure, accessible, supportable, compliant and operationally sustainable.
- Lead the delivery of web support, content management, digital publishing, developer services, advisory services and stakeholder engagement activities.
- Develop, maintain and promote standards, policies, procedures and operational practices supporting web publishing, content management and information publishing activities across the department.
- Ensure web and publishing services comply with accessibility requirements, information management obligations, records management requirements, cyber security controls, publishing standards and departmental governance frameworks.
- Provide expert advice regarding web services governance, digital publishing, GovCMS service management, platform capabilities, accessibility obligations and operational sustainability.
- Lead governance and approval activities associated with platform upgrades, service enhancements, integrations, content management initiatives and technology changes affecting web services and publishing platfor

📌 Assistant Director, Web Services, ICT Operations (Canberra)
🏢 Australian Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts
📍 Canberra