Company Description

We’re one of Australia’s most trusted brands. Being Member-owned, every decision we make has people and our community at its heart. From our legendary Roadside assistance to electric vehicle charging networks, holiday parks and lodges, harbour transport, and ocean cruising we are striving to make a difference that contributes to a brighter shared future for all Australians.

Forget what you thought you knew about the NRMA – take a look on the inside and you’ll discover that life with us is more than just a job – it’s your chance to make a difference together.

Job Description

- Are you passionate about helping others and eager to find a role where you have shift flexibility?
- Industry-leading Tow Training program includes full training and support to obtain your Tow Truck Certificate.
- Be a part of a team that’s been named most satisfied customer for Roadside Assistance

What You'll Do

NRMA Tow Truck Operators play an important role in supporting our members across Australia by helping to keep them safe and moving. You will be on the frontline providing towing assistance while creating memorable member experiences. No accident scene response is required in this role. Instead, you’ll focus on helping our members get safely back on the road.

A day in the life of includes:

- Responding to road service calls, loading, transportingand unloading vehicles.Doing so inin a professional manner while adhering to all road rules.
- Helping to represent the NRMA brandby understanding the needs of the customer and demonstrating customer-first service solutions.
- Utilising your towing and transportation expertise toanalyse the vehicle breakdown position and identify the most appropriate action to recover,



secure and transport the vehicle according with safety standards and tow truck regulations.
- Ensure clear and appropriate communication with members, ensuring member safety and excellent customer service at all stages during the recovery process.
- Maintain tools, uniforms and equipmentso that presentation is kept to a high standard and in a serviceable condition.
- Actively contribute to working groups, toolbox talks, trialsand committees to enhance operations.
- Check out a video of the day in the life of an NRMA towie below

What You’ll Bring

- A full valid NSW Medium Rigid Driver’sLicense(or higher)
- A valid Tow Truck Driver’s Certificateorbe eligible to obtain one prior to commencement.
- Minimum 12 months’ truck driving experience
- Flexibility to work on a rotatingrosterover a7-dayweek (including public holidays) – for 12-hourshifts between 6am – 8:00pm.
- Exceptional customer serviceskills anddemonstratedexperienceto workeffectively across diverse communities.
- Knowledge and understanding of safe work practices with the ability to follow protected work procedures to ensure the highest level of safety is maintained.
- Excellent communicationand active listening skills.
- A strong team player with a flexible and robust attitude,together with a positive mindset.
- An ability to adapt to changeand work within new and changingparameters.
- A passion fortransportation,cars ortruckingand/or relevantexperience in the industryis desirable.

This position will be based out of our Prestons depot and you will be required to pick up and drop off your tow truck from this location daily.

What’s in it for You

- Industry-leading Tow Training program at the new NRMA Towing Centre for Excellence including full training and support to obtain your Tow Truck Certificate.
- Full training and support pr

📌 Tow Truck Operator (Sydney)
🏢 My NRMA
📍 Sydney