Service Excellence Unit Administration Officer

Service Excellence Unit Administration Officer

1 Full Time Permanent

Based in Cairns

Administrative and grade 4

$73,113.57- $80,714.79 per annum

‘A culturally dynamic community where everyone thrives in health and wellbeing’.

Wuchopperen is a Community Controlled Aboriginal Health Organisation providing holistic health care services to the Aboriginal and Torres Strait Islander people of Cairns.

Benefits of working with Wuchopperen:

We provide a positive work culture and a diverse and inclusive environment. Our people matter to us, and we are committed to supporting them:

- Competitive Salary + 12% Super + Salary Sacrifice (up to $15,899 for tax free benefits and $2,650 p/a for entertainment benefits).
- 5 weeks annual leave and 15 days personal leave pro rata.
- Commitment to professional development.
- EAP for employees and family members.

About the role:

The purpose of this role is to provide high quality administrative and coordination support to the Service Excellence Unit (SEU), contributing to the effective operation of key functions including quality improvement, clinical governance, risk management, compliance, policy governance, accreditation and continuous improvement.

The position is responsible for delivering professional administrative services and undertaking a range of support activities such as coordinating meetings and committees, managing correspondence and shared inboxes, maintaining registers and records, preparing reports and documentation, scheduling activities, monitoring action items, and supporting the administration of governance and quality management systems.

The Service Excellence Unit Administration Officer works closely with members of the Service Excellence Unit and maintains regular contact with employees, managers, committees, and other stakeholders across the organisation to support safe, high-quality, and culturally responsive service delivery.

The position is supervised by the Associate Director, Service Excellence Unit and has no supervisory responsibilities.





Key responsibilities:

- Provide comprehensive administrative support to the Service Excellence Unit, ensuring the productive coordination of activities relating to quality, clinical governance, risk management, compliance, accreditation, policy governance and continuous improvement.
- Coordination and scheduling of SEU meetings, committees and working groups. Including agenda preparation, minute taking, actions register tracking and distribution of documentation within a timely and confident manner.
- Prepare, format, collate and distribute correspondence, reports, presentation, policies, registers and other governance documentation ensuring accuracy, consistency and adherence to organizational standards.
- Maintain governance, quality and compliance records registers including incident management, policy, accreditation, audit, improvement and action tracking systems, ensuring information remains current and accessible.
- Monitory and manage SEU correspondence including shared email inboxes, ensuring timely responses and appropriate escalation where required.
- Provide administrative support for accreditation, audit and compliance activities, including evidence collection, maintaining documentation and assisting with reporting requirements.
- Maintain accurate record keeping in accordance with organizational policies, confidentiality requirements and records management practices.
- Liaise effectively with managers, employees, committees and external stakeholders to facilitate communication, information sharing and the timely completion of governance and quality related activities.
- Work collaboratively with the Service Excellence Unit, and other staff, to ensure effective and efficient service delivery across the organisation.
- Undertake other administrative and coordination duties consistent with the classification and scope of the position, as directed by the Associate Director Service Excellence Unit.
- Participate in organisational and community activities to advance the health and wellbeing of Aboriginal and Torres Strait Islander people.
- Work within Wuchopperen’s Policies and Procedures inc

📌 Service Excellence Unit Administration Officer (Cairns Regional)
🏢 Wuchopperen Health Service
📍 Cairns Regional