Reporting to the Service Transport Manager, the Service Coordinator is a key role in delivering service excellence to our customers and internal teams across the branch.
The Service Coordinator has no direct reports, they act as a conduit between the customers, Service Technicians, the branch Operations and Customer Care teams to deliver on service operational requirements in the Fresh & Clean branch.
The key accountabilities of the role are, but not limited to:
- Plan, manage and record all ad hoc, off cycle and urgent services that fall outside of standard Abel routing framework
- Communicate urgent and critical servicing with Service Supervisors and Service Technicians to ensure priority is given and job completion accuracy
- Prepare proof of service and DIFOT reporting for branch and customers as required
- Timely response and resolution to service enquiries from customers, Sales teams and Customer Care
- Oversee all low value customer losses with a robust retention focus
- Support the branch in delivering on operational tasks
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📌 F&C Service Coordinator (Brisbane)
🏢 Alsco Uniforms
📍 Brisbane
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