Scam Triage & Assessment Manager (Melbourne)

Scam Triage & Assessment Manager (Melbourne)

07 Nov
|
Australian Financial Complaints Authority
|
Melbourne

07 Nov

Australian Financial Complaints Authority

Melbourne

AFCA is seeking a seasoned Manager, Triage, Assessment & Prioritisation (TAP) to lead a team of Assessment Specialists in Melbourne. You will coach, optimise workflows, ensure high-quality decisions and direct scam complaints to the appropriate pathway, while upholding trauma-informed, human-centred practices.

You will partner with Customer Service, Dispute Resolution, Jurisdiction and Legal to deliver a coordinated consumer experience and help prepare the TAP function for launch.

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📌 Scam Triage & Assessment Manager (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne

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