Department of Treasury and Finance
Job reference: 861687
Location: 5000 - ADELAIDE
Job status: Ongoing
Eligibility: Open to Everyone

We are currently seeking applications for a Service DeliveryOfficer to join the Office of the Chief Information Officer at theDepartment of Treasury and Finance on an ongoing basis.

What We Offer

- Meaningful work that contributes to outcomes for SouthAustralia
- A supportive team environment where people connect andcollaborate
- Flexible working arrangements that support life andcareer
- Opportunities to grow capability and build a long-termcareer
- Salary packaging and wellbeing benefits

Who we are

At the Department of Treasury and Finance (DTF), we’re buildinga world-class Treasury for South Australia – it’s about the peopleand the impact we create together.

We’re South Australia’s lead agency for economic, digital andfinancial policy outcomes. Our work touches every corner of thestate, from enabling frontline services to driving digitaltransformation. And we do it all with one purpose: to make lifebetter for the people who call South Australia home.

About your branch

The Office of the Chief Information Officer (OCIO) enables amore connected and secure government so that South Australian (SA)Government agencies can better serve our community. We do this byleading the SA Government’s technology, cyber security, and digitalgovernment strategies, as well as developing and deliveringresilient and innovative ICT, digital and cyber security services,platforms, and critical infrastructure to SA Government agenciesthat are accessible, trusted and secure.

Government Technology Services, in OCIO, provides safe,resilient, and reliable ICT network services and environments,including the Across Government Service Desk, voice servicesincluding contact centres, PBX and Teams Voice and SA Government’sCore Data Network, connecting agencies with both on premiseservices as well as external services such as internet, M365, cloudservice providers,



that enable agencies to support theirbusiness-critical services.

Why this role matters

As a Service Delivery Officer, you’ll support incident andchange management activities, contribute to the day-to-dayadministration of the ServiceNow platform, and help ensure servicesare delivered consistently and effectively. Working withinestablished processes and governance frameworks, you’ll play animportant role in maintaining service quality and supportingcontinuous service delivery across government.

What you will do

Key responsibilities may include:

- Support the delivery of IT services used across governmentand help ensure they run smoothly and effectively.
- Gain hands‑on experience working with incident and changemanagement processes in a service delivery environment.
- Contribute to the day-to‑day administration and continuousimprovement of the ServiceNow platform.
- Work within established service management frameworks andgovernance processes to support high‑quality serviceoutcomes.
- Collaborate with a range of stakeholders to help maintainreliable services and deliver positive customerexperiences.

Remuneration

ASO5 $92,122 - $102,456 p.a. +12% Super

What you bring

We’re looking for someone who has:

- Proven ability and experience in contributing to a ServiceManagement function in a diverse organisation and demonstratedability in applying ITIL Service Management principles andpractices including change enablement, incident and majorincident management, and Problem management.
- Service Management function in a diverse organisation anddemonstrated ability in applying ITIL Service Managementprinciples and practices
- Experience and knowledge in the use and support of ITService Management tools, specifically ServiceNow.
- Proven experience to communicate and develop reports andrelated documentation in a clear and concise manner.
- Demonstrated ability to develop current processes, analyseexisting processes, and implement improvements.

Enquiries

Name: Joanne Romeo
Title: A/Assistant Director Technology Operations and CustomerExperience
Tel: 8429 0154
Email: [email protected]

Diversity & Inclusion

📌 Service Delivery Officer (Adelaide)
🏢 I WORK FOR
📍 Adelaide