Orange Health Care is seeking an experienced and motivated NDIS Residential Services Manager to oversee the daily operations of our Supported Independent Living (SIL) houses across Townsville.

This hands-on leadership role involves managing staff, coordinating participant supports, maintaining NDIS compliance and ensuring the smooth operation of multiple residential services.

The successful candidate will work closely with participants, families, multidisciplinary teams and other stakeholders to deliver secure, high-quality, person-centred support.

NDIS Residential Services Manager

Orange Health Care | Townsville, QLD

About the Role

Orange Health Care is seeking an experienced and motivated NDIS Residential Services Manager to oversee the daily operations of our Supported Independent Living (SIL) houses across Townsville.

This hands-on leadership role involves managing staff, coordinating participant supports, maintaining NDIS compliance and ensuring the smooth operation of multiple residential services.

The successful candidate will work closely with participants, families, multidisciplinary teams and other stakeholders to deliver safe, high-quality, person-centred support.

Key Responsibilities

- Oversee the daily operations of multiple NDIS residential houses, ensuring safe, efficient and high-quality service delivery.
- Coordinate and participate in stakeholder meetings, working collaboratively with families, support coordinators, allied health professionals and multidisciplinary teams.
- Ensure residential properties are safe, well maintained, appropriately staffed and operating effectively.
- Conduct regular house visits, staff meetings and operational reviews to monitor service quality.
- Lead, supervise and support disability support workers, promoting accountability and a positive team culture.
- Coordinate staff rostering,



shift coverage, attendance and timesheet accuracy.
- Assist with staff recruitment, induction, training, performance management and professional development.
- Monitor participant support plans, risk assessments and behaviour support plans to ensure appropriate implementation.
- Identify and respond promptly to operational issues, participant concerns, incidents and service delivery risks.
- Ensure services comply with the NDIS Practice Standards, safeguarding requirements and organisational policies.
- Maintain accurate documentation and contribute to continuous quality improvement.

About You

We are looking for a proactive, organised and approachable leader with strong operational management skills and a genuine commitment to quality disability support.

Essential Requirements

- Minimum two years' relevant experience in disability services, including management, team leadership or operational coordination, preferably within SIL or residential services.
- Demonstrated ability to supervise staff and coordinate disability support services.
- Sound understanding of NDIS requirements, safeguarding and person-centred practices.
- Strong communication, leadership, organisational and problem-solving skills.
- Ability to manage competing priorities across multiple residential locations.
- Current NDIS Worker Screening clearance and valid Australian driver's licence.
- Ability to meet all applicable employment and worker screening requirements.

Highly Desirable

- Diploma or degree in Disability, Community Services, Nursing, Social Work or a related discipline.
- Experience overseeing multiple SIL houses or residential support teams.
- Knowledge of staff rostering, SCHADS Award requirements and workforce management.
- Experience coordinating multidisciplinary teams and stakeholder meetings.

What We Offer

- A rewarding leadership rol

📌 NDIS Residential Services Manager (Douglas Shire)
🏢 ORANGE HEALTH CARE
📍 Douglas Shire