Care Ambassador (Experienced Community Nurse)

Purpose : Making Lives Better through Happier Ageing.

About the role

At Nurse Next Door, we help older Australians and people living with disability stay at home for as long as they choose, doing the things they love. We’re not a task-and-go provider. We take the time to get to know each client.

As a Care Ambassador, you’ll be the clinical link between our clients, caregivers and office team. You’ll have real autonomy, a supportive local team, and the time to do care properly.

You’ll fit in if you:

- Put clients first
- Are warm, calm and practical
- Like solving problems and finding a better way
- Follow through and build strong relationships

As a Nurse Next Door Care Ambassador, you are passionate about Making Lives Better and

- Always put clients first
- Are warm and caring
- Think of creative solutions and always find a better way
- Follow through with commitments and build great relationships
- Go above and beyond (even when no one is looking)

Job Summary :

As a Care Ambassador you are responsible for initiating Happier Ageing experiences for Clients and Caregivers as well as supporting the daily operations of the business. In every Client care situation, you seek innovative solutions. You are able to support with delegated care management from the first visit to the end of service. You will drive results through the following main duties and responsibilities:

Getting current clients started

- Lead first visits, introducing the client and caregiver and setting the tone for great care




- Walk the caregiver through the client’s schedule, care plan and notes in AlayaCare

Keeping care on track

- Review care plans, progress notes, MARs and flowsheets, and keep them up to date
- Spot when a client’s needs change and flag it quickly with the Care Designer
- Follow up on care concerns promptly and work within nursing delegations
- Help clients stay connected to the hobbies and interests they love

Supporting our caregivers

- Make sure caregivers have the information and training they need before each visit
- Match the right caregiver to each client
- Delegate care, coach and support the team as needed

Working with scheduling

- Keep the scheduling team updated on changes to client needs
- Step in for client visits when there’s a cancellation or urgent need
- Check that client and staff records are accurate and complete

Availability :

- Flexibility is required in availability
- Some on-call evenings and weekends may be required
- Overnight availability required during on-call (in rare occasions)

Qualifications :

Education Requirements

- AHPRA registration
- Nursing background is required
- CPR and First Aid Certification
- National Police Check (Aged care specific)
- Working with Children Check
- Disability Workers Exclusion Team Check (to be completed by Nurse Next Door)
- Car and valid driver’s licence

Experience Requirements

- Exceptional written and verbal communication skills
- Intentional organisation, planning, time management and multi-tasking skills
- Customer service and leadership background considered an asset

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📌 Care Ambassador (Penrith)
🏢 Nurse Next Door
📍 Penrith