Remote: Hybrid

Office of the Children’s GuardianTALENT POOL -Team Leader Working With Children Check Contribute to meaningful work that helps create safer environments for children and young people across New South Wales. Join a supportive and collaborative team culture with flexible work options, professional development opportunities and access to wellbeing initiatives.Talent Pool for future temporary and ongoing opportunities based in Redfern/Strawberry Hills with hybrid working arrangements.Clerk Grade 9/10 - $133,348 - $146,945 (plus employer's contribution to superannuation and annual leave loading).About the Office of Children’s GuardianThe Office of the Children’s Guardian (OCG) upholds NSW children, young and vulnerable people’s right to be safe by overseeing, regulating and monitoring organisations and individuals that provide services to children. We are guided by our values of integrity, trust, service, accountability, respect and empathy. To find out more about the Office of the Children’s Guardian, visit our website.The OpportunityTheOffice of the Children's Guardian (OCG) is establishing a Talent Pool forfuture Team Leader opportunities within the Working With Children Check (WWCC) Directorate.This talent pool is designed to identify experienced leaders who can guidemultidisciplinary assessment and review teams, support consistentevidence-based decision-making and deliver high-quality outcomes in a complexregulatory environment. Suitable applicants may be considered for temporary andongoing opportunities as they arise over the next 18 months. Wewelcome applications from candidates with experience in people leadership,complex case or operational management, regulatory or administrativedecision-making, risk assessment, investigations, compliance, child protection,safeguarding, legal environments, community services or other relevantprofessional settings.The RoleTheTeam Leader WWCC leads and coordinates a multidisciplinary Assessment andReview team that gathers and reviews information and makes recommendationsabout whether a person poses a risk to the safety of children in child-relatedwork. The role is responsible for ensuring the team delivers consistent,evidence-based recommendations in accordance with legislation, policy andprocedural fairness requirements. Manage day-to-day team performance, allocate and progress work, and provide authoritative advice and support on case management, risk assessment, precedents and positive practice. Lead, develop and mentor team members to support quality outcomes, productivity, consistency and compliance with relevant legislation, policies and procedures. Review recommendations and determine the appropriate course of action for complex matters, guided by legislation, procedural fairness and internal policy and process.



Build team capability in engaging with applicants and managing sensitive issues, escalations and complaints. Maintain systems, controls and benchmarks that support high-quality, consistent and defensible decision-making in a high-volume environment. Contribute to service improvement, procedural and system change, and OCG's commitment to creating safer environments for children and young people across New South Wales. WhoShould Apply?Weare looking for experienced people leaders who can balance complexdecision-making, operational delivery, staff capability and competingpriorities in a high-volume environment. Youmay bring experience from risk assessment, child protection, safeguarding,investigations, complaints handling, regulatory assessment, compliance, socialor behavioural sciences, legal environments, community services, governmentdecision-making or comparable operational settings. Strongcandidates will demonstrate sound judgement, the ability to interpret and applylegislation and policy, a commitment to procedural fairness, and experienceleading and developing teams to deliver consistent quality outcomes. Essential RequirementsTertiary qualifications in social or behavioural sciences or another relevant discipline and/or extensive relevant workplace experience. Achievements in case management or client service delivery in a complex and high-volume working environment. Ability to obtain and maintain a current NSW WWCC and successfully complete security and related vetting checks. Australian work rights. For further information about the role, please view the role description.Our Commitment to Inclusion and DiversityWe welcome and encourageapplications from people across our diverse community, especially fromAboriginal and Torres Strait Islander applicants. We believe everyone has theright to feel safe, respected, valued and heard regardless of their gender,sexual orientation, ethnicity or disability, and we are committed to building adiverse, inclusive, culturally safe and accessible workplace that reflects thecommunities we serve.The OCG encourages applicationsfrom people with disability and we are committed to providing equitableemployment opportunities and reasonable adjustments throughout the recruitmentprocess and employment lifecycle.If you require an adjustment in the recruitment process, please contact the OCG People and Culture team on (02)



8219 3661 or [email protected] and advise of your preferred method of communication.Child Safe Commitment The Office of the Children'sGuardian is committed to creating safer environments for children and youngpeople. Child safety is embedded in our culture, decision-making andrecruitment practices. We expect all employees touphold child-safe behaviours and contribute to environments where children andyoung people are respected, protected and empowered.Why Join OCG At OCG, you'll contribute tomeaningful work that helps create safer environments for children and youngpeople across New South Wales. Benefits: Work-Life Balance: Enjoy a range of benefits including flexible hours. Wellbeing: Support and resources for you and your family.A diverse and inclusive workplace culture. Career Growth: Develop a career path that enriches your employment experience through our wide selection of learning resources. Talent Pool Information This recruitment will establish a talent poolfor temporary and ongoing Team Leader opportunities that may arise over thenext 18 months. Suitable candidates may also be considered for comparableopportunities requiring similar capabilities within the Office of theChildren's Guardian during the life of the talent pool. Inclusion in the talentpool does not guarantee an offer of employment. How to applyWhen applying you will need to attach a cover letter (maximum 2 pages) which also addresses the two targeted questions below and an up-to-date resume (maximum 4 pages) in either Word or PDF format.We are looking for you to demonstrate your competence in the focus capabilities as outlined in the role description, so please develop your response with this in mind.Targeted questionsTell us about a time when you were required to make a complex decision under a legislative, regulatory, or policy framework. How did you analyse the available information and evidence, what factors did you consider, and how did you ensure your decision was legally sound and procedurally fair.Describe a time when you were responsible for maintaining high-volume operational performance while leading a team through competing priorities, staff pressures, or change.The selection process will include a range of assessment techniques to assist in determining your suitability for the role.Note: Applications will be reviewed as they are received so don't wait until the closing date to apply.To discuss the role, pleasecontact Shonette D’Cunha, Manager Operations, Working With ChildrenCheck on (02) 8219 3851 or via email at Shonette.D’[email protected] closing date: 22 November 2026 11:59pm.A talent pool is a group ofapplicants who have been assessed and identified as suitable for this role, andwho may be considered for a range of similar roles, including temporary, termor ongoing roles, over the next 18 months.

📌 TALENT POOL - Team Leader WWCC (Surry Hills)
🏢 NSW Department of Customer Service
📍 Surry Hills