Australian Multicultural Community Services – Seddon VIC

Australian Multicultural Community Services (AMCS) is an award-winning, trusted not-for-profit supporting diverse communities across Greater Melbourne and Geelong since 1983. Our head office is based in Seddon, Melbourne’s west.

With more than 290 staff and 350 volunteers representing over 50 countries and 70 languages, we deliver culturally inclusive services that help people live safely, independently, and stay connected to their communities.

We are committed to respectful, person-centred support that reflects the diverse needs of the people we serve.

Benefits of Working with AMCS

Salary packaging benefits

Hybrid working arrangements

Supportive and inclusive workplace culture

Professional development and career growth opportunities

Meaningful community impact

Employee Assistance Program (EAP)

About the Role

Lead an organisation-wide transformation project to redesign and improve how clients access services at Australian Multicultural Community Services (AMCS).

Working across Intake, Marketing, Support at Home, ICT and People & Culture, you will lead the development and implementation of an improved end-to-end enquiry-to-client intake model. You will drive process improvement, strengthen lead management and reporting practices, support future CRM capabilities and develop practical tools and frameworks to improve service delivery.

This is an exciting opportunity for an experienced project qualified who can combine strategic thinking with hands‑on delivery, engage stakeholders across the organisation and lead sustainable change that improves outcomes for clients and staff.

This is a part‑time, fixed‑term position until 30 June 2027, offering flexibility to work 3–4 days per week, depending on the successful candidate's preference and availability.

Who Are We?

Australian Multicultural Community Services (AMCS) is an award-winning, trusted not-for-profit supporting diverse communities across Greater Melbourne and Geelong since 1983.



Our head office is based in Seddon, Melbourne’s west.

With more than 290 staff and 350 volunteers representing over 50 countries and 70 languages, we deliver culturally inclusive services that help people live safely, independently, and stay connected to their communities.

We are committed to respectful, person-centred support that reflects the diverse needs of the people we serve.

Benefits of Working with AMCS

- Salary packaging benefits

- Hybrid working arrangements

- Portable Long Service Leave

- Supportive and inclusive workplace culture

- Professional development and career growth opportunities

- Meaningful community impact

- Employee Assistance Program (EAP)

About the Role

Lead an organisation-wide transformation project to redesign and improve how clients access services at Australian Multicultural Community Services (AMCS).

Working across Intake, Marketing, Support at Home, ICT and People & Culture, you will lead the development and implementation of an improved end-to-end enquiry‑to‑client intake model. You will drive process improvement, strengthen lead management and reporting practices, support future CRM capabilities and develop practical tools and frameworks to improve service delivery.

This is an exciting opportunity for an experienced project professional who can combine strategic thinking with hands‑on delivery, engage stakeholders across the organisation and lead sustainable change that improves outcomes for clients and staff.

This is a part‑time, fixed‑term position until 30 June 2027, offering flexibility to work 3–4 days per week, depending on the successful candidate's preference and availability.

Key Responsibilities

- Intake Process Redesign: Lead the redesign and implementation of the end-to-end client enquiry and intake process, establishing consistent workflows from initial enquiry through to client onboarding and handover.

- CRM & Systems Improvement: Work with the ICT team to define system requirements, improve data capture and reporting, and support the development of future CRM ca

📌 Project Lead – Intake Redesign (Melbourne)
🏢 Australian Multicultural Community Services
📍 Melbourne