Our People

We have a passion for problem solving and thoughtful innovation and recognise our collective differences play a huge role our success. Our teams are talented, passionate, dedicated, take pride in their work and support each other. We encourage applications from all backgrounds and are dedicated to attracting and developing talent, empowered through an inclusive culture. All suitably qualified applicants will be considered regardless of gender, race, sexual orientation, national origin, disability, religion, and age.

Leadership Behaviours

We hold high expectations of our leaders and managers who are responsible for driving the success of our people and the organisation. Our managers give clear communication, lead by example and feed back to foster growth and development of their team members. Management excellence is essential to the company’s success, and effective leadership requires a combination of interpersonal skills, strategic thinking, and a commitment to providing a positive and productive work setting.

Commitment to Equality

Gravity Media is an equal chance employer, and we welcome a diverse range of applicants. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. The company is pleased to provide such assistance, and no applicant will be penalized as a result of such a request.

About the role

The Senior IT Support Lead is responsible for the day-to-day leadership and delivery of IT services across Gravity Media’s Australian operations,



while providing senior 3rd line technical support across the wider corporate and broadcast technology environment. The role leads the desktop support team, sets service priorities, manages escalations and ensures that users and production teams receive responsive, dependable IT support.

This is a hands‑on technical leadership position. The successful candidate will take ownership of complex infrastructure and networking issues, maintain and improve the Australian IT setting, and work closely with Group IT to align local services with global standards, security requirements and technology roadmaps. The role requires strong practical experience across Microsoft environments, virtualisation, enterprise networking and security technologies, including Cisco Meraki, Fortinet FortiGate and VMware.

The role will be based at our Artarmon production center and Lidcombe warehouse.

What you'll be responsible for

Lead the day-to-day operation of IT across Gravity Media Australia, ensuring reliable, secure and consistent services across offices, facilities and operational environments.

Lead, coach and develop the desktop support team, setting priorities, allocating work, monitoring service quality and supporting individual development.





Own the 3rd line support function for complex incidents and problems, providing technical leadership, root‑cause analysis and effective resolution of escalated issues.

Act as the senior escalation point for desktop, server, network, Microsoft 365, identity, endpoint and infrastructure‑related issues.

Manage and maintain Australian network infrastructure, including Cisco Meraki networking and security appliances, Fortinet FortiGate firewalls, switching, wireless, VPNs and network segmentation.

Administer and support VMware virtualisation environments, including virtual machines, hosts, resource allocation, availability, upgrades and troubleshooting.

Manage Windows Server and relevant Linux infrastructure, including core services, storage, backup, monitoring and patching.

Provide operational oversight of Microsoft 365, Entra ID, endpoint management, Intune and Autopilot, working in line with Group IT policies and governance.

Maintain strong endpoint and desktop management practices, including device builds, configuration, software deployment, lifecycle management and asset control.

Ensure incidents, service requests, changes and problems are recorded, prioritised, progressed and communicated effectively, with clear ownership through to resolution.

Coordinate infrastructure changes, upgrades, migrations, maintenance windows and outages, assessing risk, impact, resourcing and communications before implementation.

Maintain accurate technical documentation, including network diagrams, infrastructure records, configurations, support procedures and operational runbooks.

Monitor the health, c

📌 Senior IT Support Lead (Sydney)
🏢 Gravity Media (Australia
📍 Sydney