Job Description

Description:
As a Holiday Consultant, you’ll help families, couples, and groups plan memorable holidays year-round. You’ll provide personalized recommendations, coordinate bookings, and ensure every trip is seamless and stress‑free from start to finish.

Responsibilities:

- Recommend customized holiday packages and itineraries.
- Arrange accommodations, tours, and seasonal excursions.
- Share destination insights and highlight local events or experiences.
- Maintain clear communication with clients before and during travel.
- Consult with clients to understand their holiday vision and travel needs.
- Recommend destinations, accommodations, and activities.
- Coordinate bookings, itineraries, and travel documentation.
- Stay up to date on seasonal events, promotions, and destinations.
- Provide ongoing support and transparent communication throughout the planning process.
- Deliver professional customer service in‑person, via phone, or email.
- Assist clients in planning seamless experiences.
- Prepare and manage client itineraries and needs.
- Maintain meticulous records in line with government regulations and company policies.
- Organize and manage files effectively.

Qualifications:

- Strong communication and interpersonal skills.
- Enthusiasm for travel, culture, and holiday planning.
- Organized, detail‑oriented, and comfortable working remotely.
- Excellent communication and client service skills.
- Strong attention to detail and organization.
- Self‑motivated and comfortable working remotely.
- Passion for travel, holidays, and creating memorable experiences.
- Complete required certification program in a timely manner.
- Complete and maintain agent registrations with vendors and suppliers.
- Laptop, computer, or smart phone with reliable internet access is required.
- Ability to manage your time effectively and stay organized.
- Strong verbal and written communication skills.




- Personal travel experience is an advantage, but not a requirement.
- Previous experience in hospitality and/or sales is an advantage, but not a requirement.
- Must be 18 years of age and be authorized to work in the US.
- Credentials, E & O Insurance (Required by law), licensing, and certifications.
- Receive discounts and travel perks.
- Participate in FAM Trips available only to licensed agents.
- Free ongoing vendor and company trainings.
- Options to specialize in specific destinations and/or niches within the travel industry.

What We Offer:

- Comprehensive training and professional development.
- Supportive, mentorship‑driven team culture.
- Access to travel education, industry resources, and exclusive perks.
- Multiple Training Opportunities: We believe in nurturing our team’s potential with extensive training support.
- Supportive Community: Engage in our group forum and monthly virtual gatherings to share ideas, seek assistance, and foster a sense of belonging.
- Flexible Working Arrangements: Choose between part‑time or full‑time roles, all with the convenience of remote work.
- Attractive Benefits:
- Employee discounts to fuel your passion.
- Flexible schedule for a better work‑life balance.
- Professional development assistance to advance your career.

We celebrate diversity and are committed to creating an inclusive environment for all team members. All qualified applicants will be considered without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, or disability.

We are seeking a motivated and detail‑oriented Remote Guest Experience Specialist to join our remote team. In this role, you will assist customers with inquiries, scheduling, account updates, and service coordination while delivering a high level of professionalism and care. You will serve as a key point of contact for customers, ensuring a smooth and positive experience from initial request through follo

📌 Indigenous Alumni Engagement Specialist (Townsville)
🏢 swaggie
📍 Townsville