Client Relationship Coordinator - Medical Negligence
As a Client Relationship Officer at Australian Specialist Hub, you will be responsible for providing exceptional client service and support to our valued medical experts and customers (largely lawyers, legal suport staff, insurance companies and governemrnt agencies). Based in our vibrant Melbourne office, this full-time position is a crucial link between our clients and our business, ensuring their needs are promptly addressed and their experience with us is positive.
Key responsibilities
- Assisting with the day to day running of our medicolegal clinic
- Preparing paperwork and briefs for medical specialists
- Respond to incoming client inquiries via phone, email, and other communication channels in a timely and professional manner
- Provide accurate and helpful information to clients on our services
- Maintain detailed records of all client interactions
- Identify and escal… any issues or concerns to the appropriate team members
- Assist with the coordination of client meetings and events
- Contribute to the continuous improvement of our customer service processes and procedures
What we're looking for
- At least 2 years of experience in a client-facing or customer service role,
preferably within the administration or medical support industry
- Excellent communication and interpersonal skills with the ability to build strong relationships with clients
- Strong organisation and time management skills, with the ability to prioritise and multitask effectively
- Proficient in using Microsoft Office applications
- A genuine passion for providing exceptional customer service and a commitment to delivering positive outcomes for our clients
What we offer
- A competitive salary and a range of employee benefits
- A collaborative and supportive team setting that values work-life balance
- The chance to work for a dynamic and rapidly growing company that is making a positive impact in the industry
About us
Australian Specialist Hub is a leading provider of medicolegal assessments to a diverse range of clients across Australia. Our mission is to provide fair and thorough medicolegal assessments to clients - many of which are vunerable people. With a strong focus on continuous improvement and a talented team of professionals, we are well-positioned to support our clients in navigating the ever-changing business landscape.