Join a Specialist Team Making a Difference

At One Brain and Spine, we believe that every patient deserves a professional, compassionate, and seamless healthcare experience. We are seeking an experienced and caring Medical Receptionist to join our Fitzroy-based specialist practice in a part-time capacity.

As the first point of contact for our patients, you will play a vital role in creating a welcoming environment while supporting the daily operations of a busy and growing neurosurgery and pain management practice. This is an opportunity to join a collaborative, supportive team that is committed to delivering exceptional patient care.

About the role

This role is ideal for someone who enjoys helping people, thrives in a fast-paced healthcare environment, and takes pride in delivering outstanding customer service.

Your responsibilities will include:

- Welcoming patients and visitors with warmth, professionalism, and empathy

- Managing patient check-ins and check-outs through our practice management system

- Answering and directing incoming phone calls in a timely and professional manner

- Scheduling, rescheduling, and confirming appointments

- Processing patient payments and responding to billing enquiries

- Maintaining accurate and confidential patient records in accordance with privacy legislation

- Managing specialist referrals, correspondence, and incoming documentation

- Providing information about our services and practitioners

- Liaising with specialists, nursing staff, and administrative team members to ensure smooth clinic operations

- Maintaining a clean, organised, and professional reception environment

About You

To succeed in this role,



you will be a confident communicator with excellent organisational skills and a genuine commitment to patient care.

You will ideally have:

- Previous experience as a Medical Receptionist or in a healthcare administration role

- Experience working within a specialist medical or allied health practice (highly regarded)

- Strong computer literacy and experience using practice management software

- Excellent communication and interpersonal skills

- A professional and courteous telephone manner

- Exceptional attention to detail and organisational skills

- The ability to manage competing priorities in a busy environment

- A sound understanding of patient confidentiality and privacy requirements

- Knowledge of medical terminology and healthcare administration processes

- A positive, proactive, and team-oriented approach

Why Join One Brain and Spine?

At One Brain and Spine, we are committed to creating an environment where our team feels supported, respected, and valued.

We offer:

- Competitive remuneration commensurate with experience

- A supportive and collaborative team culture

- The opportunity to work alongside leading specialists

- A contemporary specialist practice in a convenient Fitzroy location

- Ongoing learning and professional development opportunities

- A workplace that genuinely values work-life balance and employee wellbeing

About One Brain and Spine

One Brain and Spine is a leading specialist healthcare provider delivering expert neurosurgical and pain management services to patients across Melbourne and regional Victoria.

Our approach combines clinical excellence with compassionate, patient-centred care. We are proud of the positive impact we make in our patients' lives and of the dedicated team that makes this possible every day.

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📌 Medical Receptionist (Melbourne)
🏢 One Brain and Spine
📍 Melbourne