Medical Receptionist - Family-Owned GP Clinic

For over 30 years, Manuka Medical Centre has been a fixture of the Manuka village - a family-owned, fully private billing general practice built on the simple idea that good healthcare starts with a good first impression. We're not a corporate clinic and we're not trying to be one. We're a close-knit team of doctors, nurses, allied health professionals and administrative staff who know our patients by name, and we're proud of it.

We're now looking for someone to join us at an exciting time, as we invest in refining how the practice runs. If you want to be part of building something genuinely well-run, not just staffing a desk, this is worth a conversation.

About the role

We're looking for someone who treats reception as the heart of the practice - the person who notices when a patient needs a little more time or reassurance, who can read a busy waiting room and adjust on the fly, and who takes real pride in getting the small things right, every time.

We're investing in someone who wants to grow their skills and stay with the practice for the long term.

A typical day will include:

- Welcoming patients warmly and managing a busy, private-billing appointment book across multiple practitioners
- Handling phone enquiries and bookings with patience and good judgement
- Recognising urgent situations, prioritising patient needs and escalating to our clinical team
- Processing private billing, Medicare rebates and third-party invoicing accurately
- Supporting our clinical team with up-to-date, well-maintained records and correspondence
- Liaising with specialists, pathology, imaging and allied health providers on behalf of patients
- Spotting small inefficiencies and speaking up - we want people who help us get better, not just get through the day
- Maintaining strict patient confidentiality and professionalism at all times

The person we're hoping to find





We can teach systems. We can't teach warmth, judgement or genuine care for people - that's what we're looking for.

You’ll likely recognise yourself in this if:

You've worked in medical reception or a similarly fast-paced, people-first workplace, and you know it's about far more than admin - or you're early in your career and keen to learn it properly

You stay composed and explicit-headed when the phones are ringing, the waiting room is full and a patient is upset - and you know how to de-escalate with kindness

You use good judgement to read each situation and tailor your response to the person in front of you

You have a genuine understanding of (or strong appetite to learn) Medicare, DVA, WorkCover, HICAPS and private billing

You're comfortable with practice management software (Best Practice experience is highly regarded)

You take pride in precision - correct billing, accurate notes, nothing falling through the cracks

A genuine family-owned, private billing practice with a loyal, long-standing patient base

A picturesque, walkable location in the heart of Manuka's village and cafe strip

Competitive hourly rate, reflective of experience, with regular reviews as you grow with us

Ongoing training and investment in your development

A close team that supports one another, and our patients

Modern systems and a practice that values doing things effectively and efficiently

The details

Position: Medical Receptionist

Location: Manuka, ACT (Canberra)

Hours: Casual or part-time days across a Mon-Fri 8am-6pm roster

Employment type: Casual or part-time, depending on the candidate

Rate: Paid in accordance with the Health Professionals and Support Services Award 2020 (MA000027), depending on the candidate’s age, experience and employment type. Junior rates apply by age where applicable. Applicants of all ages and experience levels are welcome

Start date: To be discussed with the successful applicant

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📌 Medical Receptionist (Canberra)
🏢 Manuka Medical Centre
📍 Canberra