07 Nov
|
Australian Financial Complaints Authority
|
Sydney
07 Nov
Australian Financial Complaints Authority
Sydney
AFCA, the Australian Financial Complaints Authority Limited, is expanding the Australian Scams Ombudsman team and seeks a Senior Manager, TAP to establish and lead the front door of our dispute resolution service. You will set the operating model and standards, and build a high-performing team able to handle growth from 2027 onward.
The role focuses on trauma-informed, customer-centred triage and assessment, ensuring timely, fair decisions while guiding improvements and collaborating with
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📌 Senior Manager, Scam Triage (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney