To assist and ensure smooth operational and management of the business outlet during the designated shift. To assist in supervising staff to ensure a smooth, efficient and profitable operation of all outlets. Responsible for the handling of all incidents or emergencies and deploy reinforcement to contain the impact of incidents.

JOB RESPONSIBILITIES

- To assist in monitoring and ensure team members carry out their duties properly and deliver quality customer services during the designated shift.
- Ensure the presentation of all set-up and products eg. food, beverages, newspaper, magazines, etc, are in accordance to the Company’s standards so that quality, quantity and aesthetics are consistently maintained.
- Provide on-job coaching and guidance to team members, managing their performance to ensure a smooth operation.
- Assist in the timely and detailed briefing sessions for downward communication of product/service changes and for sharing of learning from service recovery actions of the recent past.
- Coordinate team members training and development.
- Assist to handle administration works including team members’ roster and tasks assignments.
- Conduct regular checks of all areas of the lounge to ensure cleanliness and tidiness at all times and the functionality of all facilities.
- Handle all incidents or emergencies,



and deploy reinforcement to contain the impact of incidents.
- Handle guest comments, external calls on information, comments or inquiries.
- To cooperate and work in a team for development, implementation, maintenance and improvement of the quality management system.
- To take initiative to identify areas for improvement and participate in continual improvement activities.
- To undertake other jobs assigned by Lounge Manager from time to time.
- To prepare Daily consumption and breakage report.
- To maintain stock par level, liaise with Storeroom with requisition orders.
- To prepare daily airline report and send to manager and airlines.

JOB REQUIREMENTS

- 2 years’ experience in a similar capacity with overall no less than 5 years’ experience in F&B; industry
- Strong Knowledge of Food and Beverage
- Knowledgeable in all aspects of managing and leading services and hospitality nature of business or outlet.
- Excellent time management skills and able to work under pressure
- Detail-minded, efficient, well-planned with positive business sense
- Calm, efficient and organized
- Strong communication and interpersonal skills with analytical mind Excellent personal presentation and communication skills

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📌 Assistant Lounge Manager (Sydney)
🏢 Plaza Premium Lounge
📍 Sydney