Vocus in Melbourne is seeking an experienced Incident, Problem & Change Manager to drive stability, reliability and continuous improvement across customer services. You will own major incident responses, lead root-cause analyses, and govern changes to minimise disruption and risk.
You will coordinate cross-functional teams, manage PIRs, CAB meetings and on-call rotations while delivering clear communications to leadership and customers. A robust ITSM background and ITIL familiarity are essential.
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📌 Service Reliability (Melbourne)
🏢 VOCUS
📍 Melbourne
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