Customer Service Coordinator-Reservations

Join a growing leader in Student Accommodation and build a rewarding career with genuine opportunities for development and progression

About Studeo Melbourne:
Studeo Melbourne is a new, design-led student accommodation brand that reimagines the student experience around comfort, connection and the feeling of home. As a white-label accommodation brand managed by UniLodge, Studeo combines a distinctive lifestyle offering with the expertise of one of Australasia's most experienced student accommodation operators, creating communities where students can live confidently, connect meaningfully and prepare for what's next.
Located on Melbourne's iconic Bourke Street, Studeo places residents in the heart of the city, surrounded by world-class universities, public transport, retail, dining, entertainment and cultural experiences. Positioned within one of Melbourne's most recognised and vibrant precincts, the property offers students unparalleled access to everything the city has to offer, creating a truly connected urban living experience.
Designed for students navigating the transition between where they are and where they are going, Studeo blends contemporary living spaces, thoughtfully curated amenities and a strong sense of community to create a place that feels like home while supporting personal growth, independence and academic success.
WHO YOU ARE
You will be in the centre of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people,



and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, good attention to detail, solid computer skills and a “we care” attitude.

- Operate the day to day front desk reception area with a focus on providing an exceptional resident experience
- Assist residents with enquiries related to residency, studies, general needs and overall well being
- Complete check in and out process for residents at the beginning and end of their tenancy
- Assist with leasing and the ongoing property management of rooms/units and apartments
- Conduct room shows to prospective tenants
- Maintain effective liaisons with property services such as maintenance, contract cleaners, contractors, and security personnel to ensure smooth and efficient service to residents
- Work to achieve and maintain the budgeted occupancy figures
- Pro-actively ensure that carpark accounts are paid up to date and manage any arrears

About Studeo Melbourne:
Studeo Melbourne is a new, design-led student accommodation brand that reimagines the student experience around comfort, connection and the feeling of home. As a white-label accommodation brand managed by UniLodge,



Studeo combines a distinctive lifestyle offering with the expertise of one of Australasia's most experienced student accommodation operators, creating communities where students can live confidently, connect meaningfully and prepare for what's next.
Located on Melbourne's iconic Bourke Street, Studeo places residents in the heart of the city, surrounded by world-class universities, public transport, retail, dining, entertainment and cultural experiences. Positioned within one of Melbourne's most recognised and vibrant precincts, the property offers students unparalleled access to everything the city has to offer, creating a truly connected urban living experience.
Designed for students navigating the transition between where they are and where they are going, Studeo blends contemporary living spaces, thoughtfully curated amenities and a strong sense of community to create a place that feels like home while supporting personal growth, independence and academic success.
WHO YOU ARE
You will be in the centre of the action, so we are looking for a fun, enthusiastic, and passionate team player to join our team. Ideally you will have experience in customer service and/or reception and will be motivated for a career at UniLodge. You will love to build connections with people, and demonstrate a passion for problem solving, and going above and beyond to provide great experience to our residents. Some of your essential skills include strong written and verbal communication skills, positive attention to detail, solid computer skills and a “we care” attitude.

📌 Customer Service Coordinator-Reservations (Melbourne)
🏢 Unilodge Pty
📍 Melbourne