Corporate Support Officers, Property, Security and Procurement

Are you someone who enjoys helping people, working as part of a team and contributing to a positive workplace experience? Help us deliver practical, high-quality corporate services that support employees across the Agency.

As a Corporate Support Officer in the Employee Experience team, you will be part of a fast-paced and cooperative environment that supports employees across the Agency. Based in Canberra, ACT you will help deliver responsive and professional services while working closely with colleagues, staff and stakeholders.You will work across a broad range of corporate support functions, including employee enquiries, workplace and concierge services, mail and switchboard operations, employee lifecycle administration, fleet support and service-management requests.

No two days are the same. Priorities can change quickly and you will regularly switch between different tasks, enquiries and requests throughout the day.These are hands‑on roles that combine office-based work with physical workplace activities. From time to time, you may assist with room set ups and event preparation and supporting visitors and staff across the workplace.

As part of the National Indigenous Australians Agency, you will work in an environment where cultural capability, respect and inclusion are fundamental to how we work. You will contribute to a positive workplace culture and help create a welcoming experience for employees, visitors and stakeholders.

As an APS Level 3 Corporate Support Officer, you will:

- manage employee and stakeholder enquiries across service systems,



shared mailboxes and telephone channels as a key first point of contact
- deliver concierge, visitor and workplace services
- research and respond to enquiries across HR, payroll, workplace matters and corporate services, delivering accurate advice and support
- maintain accurate records, registers, procedures and knowledge material
- connect employees with appropriate services and contribute to a positive customer experience
- use systems such as Office 365, Aurion and the Agency Service Portal to manage enquiries, process requests and support service delivery
- apply strong communication and customer service skills in a fast-paced service environment.

Working under general direction, you will manage your own workload and take responsibility for requests through to resolution. You will research information, interpret relevant policies and procedures, and use sound judgement to manage routine, more complex and sensitive matters within defined parameters. As an APS Level 4 Corporate Support Officer, you will:

- manage employee and stakeholder enquiries across service systems, shared mailboxes and telephone channels as a key first point of contact
- coordinate requests across corporate areas and external service providers




- support onboarding, employee movements and offboarding activities
- deliver concierge, visitor and workplace services
- use systems such as Office 365, Aurion and the Agency Service Portal to manage enquiries, process requests and support service delivery
- maintain accurate records, registers, procedures and knowledge material
- apply strong communication and customer service skills in a fast-paced service environment
- collate and review information for operational reports
- identify recurring service issues and suggest practical improvements
- contribute to system testing, small projects and approved service changes
- provide procedural guidance, mentor and on-the-job support to colleagues.

You will balance customer needs with policy requirements, recognising operational risks, and escalating matters that require specialist advice or higher-level decisions.

Are you someone who enjoys helping people, working as part of a team and contributing to a positive workplace experience? Help us deliver practical, high-quality corporate services that support employees across the Agency.

As a Corporate Support Officer in the Employee Experience team, you will be part of a fast-paced and collaborative environment that supports employees across the Agency. Based in Canberra, ACT you will help deliver responsive and professional services while working closely with colleagues, staff and stakeholders.You will work across a broad range of corporate support functions, including employee enquiries, workplace and concierge services, ma

📌 Corporate Support Officers, Property, Security and Procurement (Canberra)
🏢 National Indigenous Australians Agency
📍 Canberra