Samsung Electronics Australia is seeking a Customer Escalations Specialist to manage high-priority customer cases with professionalism and urgency. You will investigate concerns, determine appropriate resolutions (repairs, replacements or refunds) and coordinate with service partners to close cases quickly.
You will keep customers informed, ensure alignment with Australian Consumer Law and company policy, and collaborate with internal teams to deliver exceptional service experiences.
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📌 In-Store Experience & Escalations Champion (Sydney)
🏢 Endeavour Group
📍 Sydney
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