Are you an experienced medical receptionist looking for your next step? We are seeking a confident, organised and proactive Medical Receptionist to join our friendly team at Ocean Shores Medical Centre.

This is an opportunity for someone who enjoys working in a busy general practice environment and is looking to take on additional responsibility, with the potential to step into a Second-in-Charge (2IC) role.

We are looking for someone who is not only experienced in medical reception but has the initiative, leadership skills and confidence to support the day-to-day operations of the practice.

Senior Medical Receptionist / 2IC

Ocean Shores Medical Centre | Ocean Shores NSW

Are you an experienced medical receptionist looking for your next step? We are seeking a confident, organised and proactive Medical Receptionist to join our friendly team at Ocean Shores Medical Centre.

This is an opportunity for someone who enjoys working in a busy general practice workplace and is looking to take on additional responsibility, with the potential to step into a Second-in-Charge (2IC) role.

We are looking for someone who is not only experienced in medical reception but has the initiative, leadership skills and confidence to support the day-to-day operations of the practice.

About the Role

Working closely with the Practice Manager and reception team, your responsibilities will include:

- Managing front reception and providing a welcoming experience for patients.

- Appointment scheduling, patient enquiries and general administrative duties.

- Supporting and assisting the reception team with daily workflow.





- Assisting with staff coordination, training and onboarding.

- Helping maintain efficient reception processes and high standards of patient service.

- Assisting with Medicare billing, private billing and account management.

- Handling patient concerns and resolving issues professionally.

- Providing support to the Practice Manager with general operational and administrative tasks.

- Stepping into a leadership role and assisting with daily management of reception when required.

About You

Ideally, you will have:

- Previous experience in medical reception, preferably within a busy general practice.

- Strong knowledge of Medicare billing and general practice workflows.

- Experience with MedicalDirector and Pracsoft (highly regarded).

- Excellent communication and interpersonal skills.

- Strong organisational skills and the ability to prioritise competing demands.

- A calm, professional and solutions-focused approach.

- The ability to work independently, use initiative and take ownership of responsibilities.

- Leadership qualities and the confidence to support, guide and motivate a team.

Most importantly, we are looking for someone who wants to take ownership, contribute to the smooth running of the practice and grow into a leadership position.

Why Join Us?

- Join an established, community-focused general practice.

- Work alongside a supportive team of GPs, nurses and administrative staff.

- Opportunity to develop into a 2IC position.

- Varied and rewarding role with scope to take on additional responsibility.

- Friendly and supportive working environment.

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📌 Medical Receptionist (Byron Shire Council)
🏢 Ocean Shores Medical Centre
📍 Byron Shire Council