We are seeking an organised and experienced Service Manager to oversee the day‑to‑day delivery of disability support services and lead our team in providing quality, person‑centred support.
Key responsibilities
- Oversee participant services and ensure supports meet individual needs and goals.
- Supervise and guide support workers and team leaders.
- Work closely with rostering to maintain appropriate staffing and continuity of support.
- Build strong relationships with participants, families, support coordinators and other stakeholders.
- Manage service concerns, complaints and incidents, ensuring timely follow‑up.
- Monitor support plans, shift notes and service documentation.
- Work with administration,
finance and compliance teams to maintain service quality.
- Report operational issues and opportunities for improvement to management.
About you
- Experience in disability services, preferably in a leadership or service management role.
- Sound understanding of the NDIS and person‑centred support.
- Robust communication, leadership and problem‑solving skills.
- Ability to manage competing priorities and respond calmly to challenging situations.
- Relevant qualifications in disability, community services or a related field are desirable.
#J-18808-Ljbffr
📌 Service Manager (Australia)
🏢 Nepali lai kaam
📍 Australia
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