Job Description
/n Hiring Manager: Hugo Jose Serva Rodriguez Recruiter: Aislinn Roche

ABOUT THE ROLE
The role of IT Analyst is to work with users across the business to ensure effective computer/end-point/systems operations so that end users can accomplish business tasks. This includes prioritizing, documenting, and actively resolving end user service requests./n In this role you will be responsible for providing end user services, leading the roll out and implementation of technical solutions and infrastructure at a local level, in partnership with the Global and Regional IT teams /n /n This role is based in Mascot, Sydney and will report to the Head of IT, ANZ /n

KEY RESPONSIBILITIES
/n /n /n
- Provide responsive, high-quality technical support to employees across Australia and New Zealand, delivering an exceptional end-user experience. /n
- Troubleshoot and resolve incidents and service requests across PCs, laptops, mobile devices, printers, Microsoft 365, applications, networks, Windows operating systems and other local and global systems. /n
- Provide remote technical support to employees across the ANZ region. /n
- Support employees to confidently use technology through ongoing guidance, training and new-hire IT orientation. /n
- Manage and prioritise requests through the IT Service Centre, ensuring users are kept informed of progress and resolution. /n
- Identify opportunities to improve the end-user experience, streamline processes and enhance the efficiency of IT services. /n
- Partner with Regional and Global IT teams to coordinate and implement new technologies, tools and infrastructure. /n
- Support local technology projects and initiatives from planning through to implementation. /n
- Manage multiple priorities,



balancing day-to-day technical support with projects and business-critical requirements. /n
- Coordinate IT purchasing requirements and manage purchase requisitions as required. /n
- Support the planning, management and budgeting of IT equipment and technology requirements. /n
- Maintain effective communication with stakeholders, providing clear and timely updates on incidents, requests and projects. /n
- Ensure IT activities are performed in accordance with relevant company policies, security requirements and regulatory standards. /n
- Collaborate closely with IT colleagues locally, regionally and globally, sharing knowledge and contributing to a strong team workplace. /n
- Support other Boston Scientific locations where required, which may include domestic and international travel. /n
- Provide occasional after-hours or weekend support where business requirements or technology implementations require it. /n /n KEY COMPETENCIES REQUIRED FOR SUCCESS/n /n Relationship Building /n Establishes and maintains strong relationships internally and externally. Contributes to a culture of respect, diversity, and inclusion. Earns the respect and trust of others through effective interpersonal skills, integrity and authenticity. /n /n Customer Focus /n Identifies internal/external customer needs and ensures the effective delivery of high quality solutions, products, and services that meet or exceed customer expectations.



/n /n Planning & Execution /n Implements initiatives and objectives that align with individual or team goals. Carries out initiatives with clear deliverables, milestones, accountabilities and measures of success /n Pursues all assignments and projects until completion, following through on assignments to ensure successful completion /n /n Adaptability /n Responds resourcefully, flexibly, and positively when faced with new challenges and demands. Moves forward productively and optimistically under conditions of change or uncertainty. /n /n Innovation /n Generates new ideas and approaches in order to support meaningful innovation. Leverages knowledge, best practices, and continuous improvement to create value. /n /n /n YOUR EXPERIENCE AND SKILLS /n /n /n
- A degree in Computer Science, Information Technology or a related discipline, combined with approximately five years of relevant IT experience. /n
- Demonstrated experience in an IT support or technology role with a strong customer service and end-user focus. /n
- Strong knowledge of Windows 10/11, macOS and Microsoft 365 applications. /n
- Hands-on experience supporting PCs, laptops, mobile devices, printers and other end-user technology. /n
- Experience with technologies such as Microsoft Intune, Active Directory/Entra ID, SCCM, networks, server and storage infrastructure, and IT ticket management systems. /n
- Working knowledge of technologies such as Windows Server, TCP/IP, LAN/WAN, VPN, VOIP and networking environments. /n
- Strong remote troubleshooting, analytical and problem-solving skills, with the ability to diagnose issues and identify practical solutions. /n
- Excellent communication skills and the ability to translate technical information into clear, accessible language

📌 IT Analyst (Sydney)
🏢 Boston Scientific
📍 Sydney