Job Description
/n Make an impact with NTT DATA /n Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. /n /n /n Your day at NTT DATA /n /n As an MS Engineer (L1): Desktop, you will provide onsite and remote desktop support to our clients, responding to and resolving incidents and service requests while delivering a high level of customer satisfaction. You will be responsible for maintaining, managing, and supporting end-user devices in line with client requirements and service agreements. /n Main Duties / Key Accountabilities /n /n
- Provide high-quality, timely customer service and technical support to clients. /n
- Respond to, investigate, and resolve incidents and service requests escalated from the Service Desk. /n
- Build, image, configure, and deploy laptops and desktops using Microsoft Intune and Windows Autopilot. /n
- Support multiple Standard Operating Environments (SOEs), including desktop operating systems and applications. /n
- Diagnose and resolve hardware, software, and end-user device issues. /n
- Respond promptly to high-priority incidents and service requests in line with agreed service levels. /n
- Manage and coordinate the end-to-end technical resolution of incidents, either remotely or onsite. /n
- Liaise with vendors and third-party providers as required to facilitate timely issue resolution. /n
- Perform data and telephony cable patching as required. /n
- Escalate complex or unresolved issues to the appropriate technical teams or management. /n
- Proactively maintain and develop technical knowledge and professional skills,



including developing and maintaining technical documentation. /n
- Adhere to and advocate NTT DATA and client IT standards, policies, and procedures. /n
- Communicate IT-related incidents, issues, and updates to relevant stakeholders in a clear and timely manner. /n
- Participate in technical projects, including implementation activities, technical assessments, issue tracking, and project support. /n
- Develop a sound understanding of the scope, delivery processes, and service commitments associated with NTT DATA services. /n
- Maintain a flexible and adaptable approach to support evolving technologies, client environments, and business requirements. /n /n /n Skills/n /n
- Strong technical troubleshooting skills across desktop, endpoint, hardware, software, and application environments. /n
- Experience supporting multiple Standard Operating Environments (SOEs). /n
- Strong working knowledge of Windows 11, macOS, and Microsoft 365 applications. /n
- Hands-on knowledge of Microsoft Intune, including device provisioning, application deployment, reporting, and endpoint management. /n
- Knowledge of Windows Autopilot for endpoint provisioning and deployment. /n
- LAN and network connectivity troubleshooting skills, including DHCP, TCP/IP, and general network connectivity. /n
- Hardware troubleshooting and laptop break/fix capability. /n
- Experience supporting VPN and remote-access solutions. /n
- Printer and peripheral support. /n




- Smartphone and mobile device support, including iOS and Android. /n
- Knowledge of desktop security practices, including malware/virus handling, spam, and security incident escalation. /n
- Experience with data and telephony cable patching. /n
- Strong customer service, interpersonal, coordination, and communication skills. /n
- Strong initiative, accountability, attention to detail, and problem-solving capability. /n
- Ability to work independently and collaboratively within a team in a fast-paced workplace. /n
- Proactive and adaptable, with the ability to quickly learn new technologies and client environments. /n
- Strong relationship-building and collaboration skills, with a willingness to share knowledge and contribute to continuous improvement. /n /n /n Qualifications/n /n
- Relevant IT or technical qualifications are highly regarded. /n
- Relevant industry certifications are desirable, such as Microsoft 365 Certified: Endpoint Administrator Associate (MD-102). /n
- Knowledge and understanding of ITIL practices, SLAs, incident management, service request management, and IT service management processes. /n /n /n Experience/n /n
- Minimum 3 years' experience in a desktop support, end-user computing, or similar technical support role. /n
- Demonstrated experience providing both onsite and remote technical support within a client-focused environment. /n
- Experience supporting and troubleshooting end-user devices, desktop operating systems, applications, and associated peripherals. /n
- Experience using Microsoft Intune and Windows Autopilot for endpoint deployment and management. /n
- Experience managing incidents and service requests within agreed SLAs and using IT service managem

📌 MS Engineer (Sydney)
🏢 Ntt
📍 Sydney