ShipBob is looking for a Hybrid Sydney-based Merchant Success Manager to join our Merchant Success team. You will understand merchants' strategic needs and deliver value to support growth and success, building solid partnerships through proactive health checks, business reviews, and timely communication.
You’ll collaborate with cross‑functional teams, drive adoption of ShipBob features, monitor merchant health, and aim to reduce churn while supporting upsell opportunities.
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📌 Merchant Growth (Sydney)
🏢 ShipBob
📍 Sydney
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