The Care Manager plays an important role in ensuring our clients receive high-quality, person-centred care that supports their independence, confidence and quality of life.

This is a rewarding opportunity to lead, guide and support our Care Team, oversee the coordination and delivery of services, and build meaningful relationships with clients, their families and referral partners.

The role combines client engagement, clinical oversight, team leadership, operational coordination and business development. The Care Manager is responsible for ensuring our systems, processes and services support a positive experience for both clients and employees.

We are looking for someone who is passionate about people, enjoys building relationships and is committed to making a genuine difference in the lives of those we serve.

Client Focus

- Build positive, trusting relationships with clients, families and representatives, including older people, people living with disability and those requiring additional support.
- Respond to information requests, general enquiries, feedback, compliments and complaints in a friendly, empathetic and professional manner.
- Act as a key point of contact between referral partners, clients, families, Care Team members and administrative staff.
- Ensure every client interaction reflects the Right at Home commitment to respectful, compassionate and person-centred care.
- Use effective interpersonal and communication skills, including active listening, information gathering, problem-solving, negotiation and conflict resolution.
- Take the time to understand each client's individual needs, preferences, goals and circumstances.
- Provide clients and families with information and education about available services, care options and the benefits of their individualized care plans.
- Support clients and families to make informed decisions about their care and services.




- Coordinate the provision of appropriate medical aids and equipment as required, including liaising and negotiating with approved suppliers.

Administrative Functions

- Implement and maintain relevant operational systems, including Visual Care, CRM, policies, procedures and service agreements for Care Workers, nurses and other care professionals.
- Coordinate recruitment, onboarding, orientation, training and retention of the Care Team.
- Support effective scheduling and coordination of services to ensure clients receive reliable, consistent and appropriate care.
- Liaise with the accounts department to ensure accurate billing in accordance with approved care plans and services delivered.
- Maintain effective administrative processes that support service delivery, compliance and operational efficiency.

Business Function

- Manage recent client enquiries and follow the Right at Home inside sales process.
- Record and follow up on client enquiries through CRM and Visual Care systems.
- Build and maintain positive relationships with prospective clients, families and referral partners.
- Support management with business development opportunities and community engagement initiatives.
- Contribute to the development and implementation of effective in-home care service models.
- Identify opportunities to improve services, strengthen referral relationships and support business growth.
- Maintain current knowledge of the aged care, disability and community care sectors.

Documentation

- Ensure all documentation is accurately and comprehensively completed in a timely manner within Right at Home databases and software systems.
- Maintain contemporaneous records in accordance with organisational policies, legislative requirements and relevant quality standards.
- Ensure documentation supports safe, effective and person-centred service delivery.
- Complete reports as required and contribute to quality assurance and continuous improvement initiatives.
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📌 Care Manager (Townsville)
🏢 Right At Home
📍 Townsville