House Coordinator – SDA & SIL - Disability Support

Caring Arms Australia is seeking an experienced, motivated and proactive House Manager to take responsibility for the day-to-day operations of our new High Physical Support Specialist Disability Accommodation (SDA) and Supported Independent Living (SIL) services in Argenton, Lake Macquarie, near Newcastle NSW.

This position is for an experienced disability services professional with demonstrated experience managing SIL or SDA operations, leading support teams and overseeing complex participant care. We need someone who can take ownership from day one, confidently manage operational challenges, maintain NDIS compliance and create a well-managed, safe and supportive living environment where participants are respected and empowered.

You will work alongside experienced management and clinical support teams while retaining day-to-day responsibility for service quality, staff coordination and participant wellbeing.

Join the Caring Arms Team

About the role

As House Manager, you will oversee daily operations, coordinate staff and participant supports, maintain documentation and compliance, and build strong relationships with participants, families and stakeholders.

House operations and service coordination

- Oversee smooth day-to-day operations of the SDA and SIL services.

- Coordinate support workers, attendance, sick leave, shift replacements, rostering and workforce requirements.

- Coordinate participants’ appointments, activities and daily commitments.

- Manage household administration and maintenance requirements.

- Coordinate participant intake, onboarding and transitions into SIL.

- Monitor service delivery and staff compliance with organisational policies.

- Liaise with participants, families and relevant stakeholders; facilitate family conferences and maintain solid communication.

- Identify and elevate operational and participant-related concerns and manage competing priorities.

Participant care, safety and quality





Support implementation of individualised support plans and ensure supports align with participant goals, dignity, choice, independence and quality of life.

Ensure effective implementation, monitoring and staff compliance with Mealtime Management Plans (MMPs), including safe swallowing practices and risk escalation.

Coordinate Behavior Support Plan implementation so staff understand and consistently apply approved strategies.

Lead implementation of Restrictive Practices in accordance with NDIS Commission requirements, ensuring practices are authorised, documented and proportionate to participant needs.

NDIS compliance, incidents and continuous improvement

Maintain participant documentation, records and NDIS compliance requirements.

Oversee incident reporting, investigation and follow-up, ensuring actions are completed and lessons embedded in practice.

Conduct regular audits of care documentation, progress notes and compliance records to identify gaps and drive continuous improvement.

Support the Service Manager in aligning services with NDIS Practice Standards, Quality Indicators and organisational policies.

Team leadership, support and development

Deliver new staff orientation and site-level induction.

Provide day-to-day supervision, guidance and support to staff, including support for performance reviews.

Assist in implementing staff training and educational programs.

Guide teams to deliver consistent, high-quality support and maintain accountability for staff performance and service standards.

About the Facility

Our brand new facility Located in Argenton near Newcastle is a 10 bed High Physical Support SDA (Specialist Disability Acommodation). We are expecting to have this facility operational in Mid November.

About you – proven SIL/SDA management experience required

We are specifically seeking an experienced House Manager, House Coordinator, SIL Manager, Team Leader or Care Coordinator with a strong foundation in disability service delivery and operational coordination within an organisation operating SIL or SDA services. A minimum of two years of re

📌 House Coordinator – SDA (Newcastle)
🏢 Caring Arms
📍 Newcastle