Store Operations
1. Oversee daily store operations to ensure smooth and effective functioning
2. Monitor sales performance and implement strategies to meet revenue targets
3. Maintain store presentation, visual merchandising, and cleanliness standards
Staff Management
1. Recruit, train, supervise, and roster retail staff
2. Provide ongoing coaching, performance reviews, and leadership
3. Ensure staff comply with company policies and customer service standards
Inventory & Stock Control
1. Manage stock levels, ordering, and supplier coordination
2. Monitor inventory turnover and minimize stock loss or shrinkage
3. Conduct regular stocktakes and reconcile discrepancies
Financial Management
1. Prepare budgets, track expenses, and control costs
2. Handle cash flow, banking, and financial reporting
3.
Analyse sales data and generate performance reports
Customer Service
1. Ensure high levels of customer satisfaction and resolve complaints
2. Develop strategies to improve customer experience and retention
Business Development
1. Plan and implement promotional campaigns and sales initiatives
2. Identify market trends and adjust product offerings accordingly
3. Liaise with senior management on business growth strategies
Compliance & Safety
1. Ensure compliance with workplace health and safety regulations
2. Follow retail laws, licensing, and company procedures