At Intertek SAI Global, we're looking for an accomplished Key Account Manager to lead and grow our strategic partnership with Coles Group.

This is an opportunity to take ownership of a high-profile national account, strengthen senior stakeholder relationships and drive long‑term commercial growth across our Assurance services.

About the Role

As our Key Account Manager – Coles, you'll be responsible for managing and developing the strategic relationship between Intertek SAI Global and Coles Group Limited.

Acting as the primary relationship owner, you'll work closely with senior stakeholders across Coles, its supplier network and Intertek's internal teams to deliver exceptional service, identify current business opportunities and strengthen our position as a trusted strategic partner.

You'll also oversee the Coles Quality Academy partnership, supporting the delivery and growth of training, certification and assurance solutions across the Coles supply chain.

This role offers a combination of strategic account leadership, commercial growth, stakeholder engagement and team development.

Key Responsibilities

Strategic Account Management & Growth

- Develop and execute strategic account plans to drive revenue growth, customer retention and long-term partnership success.
- Build and maintain strong relationships with senior stakeholders across Coles and its supplier network.
- Identify opportunities to expand Intertek's Assurance services, including auditing, certification, training and tailored solutions.
- Lead commercial negotiations, contract renewals and strategic account reviews.
- Identify opportunities to increase service penetration and strengthen Intertek's presence across the Coles supply chain.

Partnership & Stakeholder Leadership

- Act as the primary relationship owner for Coles, ensuring a consistent and value‑driven customer experience.
- Oversee the strategic partnership and performance of the Coles Quality Academy.
- Collaborate with operational,



technical and customer service teams to ensure successful service delivery.
- Conduct regular business reviews, monitor account performance and lead continuous improvement initiatives.
- Manage customer escalations and proactively address challenges to maintain strong relationships.

Commercial Performance & Team Leadership

- Take accountability for individual and team sales targets, revenue growth and account performance.
- Provide market intelligence and customer insights to support service innovation and competitive positioning.
- Lead, coach and develop team members to deliver outstanding customer outcomes.
- Foster a collaborative, high‑performing culture focused on commercial success and service excellence.

About You

We're looking for a commercially driven relationship manager who can operate confidently at a senior level, navigate complex customer environments and identify opportunities for sustainable growth.

To be successful, you'll bring:

- 5–10 years' experience in Key Account Management, Business Development or Strategic Customer Management.
- Proven success managing large enterprise, national or strategically important accounts.
- Experience within assurance, certification, food supply chain, retail, quality assurance, auditing, compliance or a related industry.
- Strong commercial acumen with a demonstrated ability to achieve revenue and growth targets.
- Experience building and influencing relationships with senior stakeholders and decision‑makers.
- Strong negotiation, presentation and communication skills.
- The ability to manage complex customer relationships and work effectively across multiple business functions.
- Proficiency in CRM systems and Microsoft Office applications.

Highly Regarded:

- Experience working with Coles, Woolworths or other major FMCG retailers.
- Knowledge of food safety, supplier assurance, sustainability or retail compliance programs.
- Understanding of auditing, certification and assurance services.
- Familiarity with RTO training processes, course development or learning delivery requirements.
- Tertiary qualification

📌 Key Account Manager – Coles (Australia)
🏢 Intertek SAI Global
📍 Australia