Library Customer Service Officer

Location:
St Kilda (100% on-site) Work Type: Part-time (21 hours per week) Pay Rate: $48.85 – $52.18 per hour + superannuation Tenure: ASAP start
- until Jan 2027 with potential for 2 roles transitioning to a permanent ongoing position About the Opportunity Randstad is proud to recruit for 3 x customer-focused Customer Service Officers with background working in Libraries based near St Kilda. These are rewarding part-time opportunities (21 hours/week) offering an attractive hourly rate, a vibrant community setting, and genuine pathways toward a permanent ongoing role. Available Shifts & Roster Options We are currently recruiting across three distinct roster options (each totaling 21 hours per week):
- Position 1: Monday (evening shift), Tuesday, Wednesday
- Position 2: Monday, Thursday (evening shift), Friday
- Position 3: Wednesday, Thursday (evening shift), Friday

Key Responsibilities
- Deliver warm, professional, front-of-house customer service to library visitors and community members.
- Assist patrons with borrowing, returns, catalog searches, and digital library resources.
- Resolve general inquiries,



assist with printing/PC access, and maintain welcoming public spaces.
- Support library administration, circulation duties, and shelf maintenance. Key Requirements
- Demonstrated experience in customer service, front-facing administration, or public-facing library environments.
- Strong interpersonal and communication skills, with a patient and approachable attitude.
- Proficiency with standard computers, library management systems (or quick adaptability to new software), and office equipment.
- Availability to work 100% on-site in St Kilda across your chosen shift schedule.
- Current Working with Children Check (WWCC) and willingness to undergo a National Police Clearance. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background. Qualification
- Previous experience working in libraries space is highly regarded
- Customer service experience
- Robust admin and systems savvy.

📌 Customer Service Officer (Melbourne)
🏢 Randstad
📍 Melbourne