Job Description
The Company.../n /nOur client is a highly respected Australian organisation with a long-standing reputation for quality, innovation and outstanding customer service. Operating within a specialised industry, they have built strong relationships with customers across Australia by consistently delivering premium products and service excellence./n /n /n With a collaborative and supportive workplace culture, this business values attention to detail, teamwork and professional development. Employees are given the opportunity to learn a unique industry, contribute to meaningful work and build long-term careers within a secure and successful organisation./n /n An opportunity now exists for a Client Services Executive to join their Melbourne CBD office./n /n /n The Role.../n /nThis is a varied role that combines customer service, administration, order processing and operational support. Working closely with customers and internal stakeholders, you will play a key role in ensuring orders are processed accurately and service levels are consistently maintained./n /n /n Your responsibilities will include:/n /n /n
- Managing customer enquiries via phone and email /n
- Processing orders, quotations and customer requests accurately /n
- Maintaining customer records and CRM data /n
- Coordinating dispatches and monitoring order fulfilment /n
- Assisting with inventory management and stock control processes /n
- Liaising with internal departments to ensure smooth customer outcomes /n
- Providing proactive updates on customer orders and deliveries /n
- Supporting the day-to-day administrative functions of the business /n
- Ensuring high levels of accuracy when handling customer and product information /n About You.../n /nYou are a customer focused administrator who enjoys working in a busy workplace and takes pride in delivering exceptional service. You are detail-oriented, organised and comfortable managing multiple priorities while maintaining accuracy./n /n /n To be successful in this role, you will have:/n /n /n
- Previous experience in customer service, administration, sales support, internal sales or order processing /n
- Strong attention to detail and a commitment to accuracy /n
- Excellent verbal and written communication skills /n
- Experience using CRM systems and Microsoft Office /n
- The ability to learn new systems and processes quickly /n
- A professional and confident phone manner /n
- Strong organisational and time management skills /n To Apply.../n /nIf you are looking for a role where you can combine customer service, administration and operational support within a well established Australian organisation, we would love to hear from you./n /n Apply via the link or contact Jenny on 02 9002 5000 for a confidential discussion.