Job Description
/n /n Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to to a personal choice rooted in self-expression. /n Founded by third-generation jeweller Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn’t require a special occasion, and it should never come with guilt. It’s about celebrating yourself—your style, your life, your everyday. /n Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 58+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision. /n /n /n /n The Role: /n The Operations Lead is a critical member of our store leadership team, with a keen eye for detail and a passion for creating a seamless customer journey. Highly skilled in data-driven decision-making, the Operations Lead serves as the in-store advocate for retail inventory, proactively resolving challenges and eliminating roadblocks. This role sets the standard for operational excellence, driving profitability by optimizing back-of-house (BOH) organization and executing all inventory-related tasks with precision. Through meticulous attention to inventory accuracy and sell-through strategies, the Operations Lead ensures the store operates at its highest potential. /n Retail leaders at Mejuri are engaging, nimble, creative and driven. Join us in redefining luxury—one customer, one team member, and one exceptional experience at a time. /n Customer: /n /n
- STACK: Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling. /n




- STACK Leadership: Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team /n
- Services: Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings. /n
- KPIs: Stack Leadership Segment: CVR and Revenue /n /n Operations: /n /n
- Inventory: Partner with Operations teams to hold successful inventory & cycle counts on a monthly basis, ensuring teams have proper technology in place and troubleshooting guidance where needed. /n
- Order Fulfillment: Manage the back of house flow to support in-store sales, phone sales or BOPIS, ensuring efficiency with packaging and order delivery standards. /n
- Storage & Organization: Maintain organizational integrity of our BOH up to and including display inventory and sellable inventory, packaging, and all supplies. /n
- Systems & Technology: Proficient in using point-of-sale systems, inventory management software, and other retail technology. /n
- Supplies: Maintain organizational integrity of our BOH up to and including store supplies such as display inventory, sellable inventory and packaging. /n
- Shrink: Accountable for mitigating internal, external and administrative loss of product. /n
- Escalations: Identify and escalate opportunities, gaps,



risks and roadblocks with urgency and partner as needed with cross functional teams to resolve. /n
- KPIs: IS Receiving Time (24 Hours), Time to Pack, Inventory Accuracy /n /n Merchandising: /n /n
- Merchandising: Ensure Mejuri brand standards of visual presentation, cleanliness and functionality are upheld /n
- Campaigns: Execute and/or participate in the implementation and maintenance of all retail campaign signage and windows in your location. /n
- Fixtures & Maintenance: Validate the integrity of all display forms, graphics, furniture, and decor items to manage costs and propel the brand, notifying appropriate teams when display tools are missing or damaged. /n
- Visual Standards: Coach and inform all store team members on updates or changes to Visual Merchandising standard practices. /n
- Escalations: Flag, identify and action any inefficiencies /n /n People: /n /n
- Onboarding: Participate in the successful integration of new talent to our store teams. /n
- Assessing: Validate the regular and accurate assessment of our people against performance review criteria and KPIs. /n
- Engaging: Build healthy relationships with our people and establish a positive and engaging work workplace. /n
- Employee Relations: Adhere to and validate our policies and compliance practices. /n /n What you'll bring to the team: /n /n
- Experience in a high volume retail environment. /n
- Experience managing standards and procedures. /n
- Adaptable with the ability to think creatively and quickly. /n
- Excellent organization and analytical skills /n
- Critical thinking ability
- identify potential challenges and develop action plans. /n
- Physical

requirements:
Ability to stand for 8 hours, lift up to 50 lbs. /n
- Must be able to work evenings, weekends & holidays

📌 Operations Lead (Melbourne)
🏢 Mejuri
📍 Melbourne