Job Description
/n /n /n /n Customer Service Representative & Digital Service Representative Opportunities /n /n /n Customer Service Representative /n SNSW Clerk Grade 3/4
- starting annual salary $74,118 plus superannuation and leave loading /n Digital Service Representative /n SNSW Grade 2/3
- starting annual salary $64,375 plus superannuation and leave loading /n

Location:
Ulladulla Service Centre /n /n /n Please note: This recruitment will be used to fill roles and create a talent pool for future opportunities at this specific location only. /n /n /n Looking for a role where you can make a real difference? /n We're growing our team and building a talent pool for future opportunities at our Ulladulla Service Centre. As a Customer Service Representative or Digital Service Representative, you'll support customers to access services, navigate digital platforms and resolve a broad range of enquiries. Every day, you'll deliver practical solutions, trusted advice and exceptional service in a flexible, customer-focused environment. Whether you're assisting someone face-to-face or over the phone, you'll play an important role in helping customers access the support and services they need. /n If you enjoy working with people, solving problems and making a positive impact, this is a great opportunity for you. /n /n /n About you /n We're looking for people who are friendly, adaptable and passionate about helping others. You're at your best when solving problems, managing competing priorities and delivering excellent service in a busy customer environment. You remain calm under pressure and bring warmth, confidence and professionalism to every interaction. Whether you're looking for a new challenge,



an opportunity to develop your skills or a role where you can make a meaningful difference in your community, make this the next step in your career. /n /n /n What You'll Bring /n We'll provide the training and support. Bring your enthusiasm, willingness to learn and commitment to delivering great customer experiences. /n /n /n /n
- /n A passion for customer service and helping people /n /n /n /n /n
- /n The ability to manage both face-to-face customer interactions and inbound calls in a blended frontline environment /n /n /n /n /n
- /n Strong communication skills and a friendly, approachable style /n /n /n /n /n
- /n Confidence navigating enquiries, solving problems and achieving positive outcomes /n /n /n /n /n
- /n Strong organisational skills and attention to detail /n /n /n /n /n
- /n Comfort using technology and learning new systems /n /n /n /n /n
- /n Professionalism when handling personal and confidential information /n /n /n /n /n
- /n A strong focus on teamwork and shared success /n /n /n /n /n
- /n Adaptability and resilience in a fast-paced environment /n /n /n /n /n Your Impact /n As the welcoming face of our Service Centre, you'll play an important role in connecting customers with the information, support and services they need. Through a combination of face-to-face interactions and phone-based enquiries, you'll deliver professional, respectful and customer-focused service that helps people achieve positive outcomes.



You'll contribute to an inclusive and supportive environment where customers feel valued, understood and empowered to access the assistance they need, making a real difference in your local community. /n /n /n

How to apply
/n Please submit your resume and cover letter that shows your experience and how you meet the focus capabilities of the role (outlined in the Role Description). /n /n /n Closing Date: Monday 16 November 2026 at 9:59am /n /n /n Further Information: /n For enquiries relating to recruitment please contact Joy Lethieullier via [email protected] /n /n /n /n /n About Service NSW /n Service NSW makes it easier to access government services for people and businesses across NSW. /n At Service NSW our vision is to be recognised as the distinctive leader in the provision of government services to the citizens of Current South Wales, and we are passionate about delivering first-class customer experience to all citizens and businesses across NSW. /n /n /n Operating hours: /n In our Service Centres hours vary between locations. You can check the opening hours for each Service Centre here. Flexibility is to work on a rotating roster between the Service Centre’s operational hours which may include Saturdays. /n The Service NSW Award hours are 6:30am – 7:30pm (Monday to Friday) and 7:30am
- 3:30pm (Saturdays). In some situations, you may be required to work during these hours. /n Part-time – minimum 14 hours per week
- (Monday to Friday) /n Full-time – 70 hours per fortnight /n Hours are also subject to change based on the needs of the business. /n /n /n

What we offer
/n /n /n /n
- /n Personal development
- excellent development opportunities for someone ready for

📌 Digital Service Representative and Customer Service Representative (Ulladulla)
🏢 NSW Department of Customer Service
📍 Ulladulla