Job Description
Deliver Frontline Support in a Technical and Customer-Focused Environment./n Your new company /n More than just a Helpdesk role, this is an prospect to gain insight into a complex operational environment that supports critical infrastructure and public services. It's a great stepping stone for anyone interested in the broader transport, infrastructure and project delivery sector. Your new role /n
- Provide advice and assistance to the Heavy Vehicle Services Helpdesk in attending and resolving customer enquiries. /n
- Accurately record customer/stakeholder details, issues, feedback, and complaints. /n
- Contribute to the continuous improvement of the Helpdesk information systems, practices, documents, and manuals. /n
- Provide publications, brochures, forms, and other technical information to customers and offer accurate advice relating to content.

What you'll need
to succeed /n ESSENTIAL:Skills, knowledge, and experiences in:/n /n
- Ability to use initiative in problem-solving and decision-making. /n




- Ability to communicate effectively in verbal and written form. /n
- Ability to develop technical knowledge and understand legislation. /n
- Ability to operate a personal computer / laptop and knowledge of Microsoft Office /n
- Provision of customer focused service. /n DESIRABLE: /n /n
- Knowledge of Policies and Practices on Occupational Safety and Health, EEO, diversity and equity. /n
- Knowledge of the State Road Network. /n What you'll get in return /n /n /n
- State Government Opportunity /n
- 6-Month contract /n
- Weekly Pay Structure /n What you need to do now /n /nIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to [email protected], or call us on (phone hidden)./n /nIf this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career./n /n#3027458/n

📌 Helpdesk Officer (Perth)
🏢 Hays
📍 Perth