Job Description
We are excited to be recruiting for multiple Customer Service Consultants to join a leading Australian organisation specialising in employee benefits, salary packaging and novated leasing solutions./n /n /n With a busy period approaching, this well-established organisation is looking for enthusiastic and customer-focused individuals to join their contact centre team on a temporary basis from Monday 30th November through to April. /n /n This is a fantastic opportunity for individuals looking to build on their customer service experience, develop new skills and gain valuable experience with a reputable Australian organisation./n /n Role Details /n /n In this position, you will be working within a busy inbound contact centre environment, assisting customers with a variety of enquiries, providing accurate information and ensuring every customer receives a positive experience. You will receive structured training and ongoing support to help you feel confident and prepared in your role./n /n /n The role will also involve navigating multiple systems, maintaining accurate customer records, completing administrative and processing tasks, and working towards individual and team targets while delivering excellent customer service./n /n We are looking for people who genuinely enjoy helping others, have excellent communication skills, are confident using technology and bring a positive attitude and willingness to learn. /n Key Points/n /n /n
- Multiple temporary positions available, commencing Monday 30th November 2026 and running through to April 2027. /n
- Full-time hours, Monday–Friday, working across a rotating roster between 8am and 8pm. /n
- $37.50 per hour + superannuation, paid weekly. /n




- Excellent hybrid options Work 3 days from home per week and 2 days in the Melbourne CBD office. /n
- Comprehensive initial training and ongoing support provided. /n
- Supportive and collaborative team environment. /n
- A predominantly inbound, phone-based customer service position with some administrative duties. /n About You/n /n We are looking for enthusiastic, reliable and customer-focused individuals who enjoy helping people and thrive in a busy, team-oriented environment./n /n To be successful in this position, you will have:/n /n /n
- Previous customer service experience, ideally within a contact centre or office-based environment. /n
- Excellent verbal communication skills, with a friendly, professional and confident phone manner. /n
- Strong computer literacy and the ability to navigate multiple systems. /n
- Good attention to detail and the ability to accurately record customer information. /n
- Strong problem-solving skills and a willingness to learn new processes. /n
- The ability to remain calm, patient and professional when managing customer enquiries. /n
- A positive attitude, solid work ethic and a genuine commitment to delivering excellent customer service. /n
- Availability from Monday 30th November 2026 through to April 2027. /n Please note that successful candidates will be required to complete relevant background checks prior to commencement. /n Only shortlisted candidates will be contacted. Working Holiday visa holders are welcome to apply :) /n /n If you are available to commence on Monday 30th November and are looking for a full-time temporary chance where you can develop your customer service skills, we would love to hear from you/n /n /n Click 'Apply' and upload your resume or contact Georgina at SMAART Recruitment if you have any specific questions./n /n 0431 293 145 | [email protected]

📌 Inbound Customer Service Consultant (Melbourne)
🏢 Smaart Recruitment
📍 Melbourne