Job Description
/n Expected Salary Range: $80487
- $100609 Annually /n /n The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification. /n /n The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience. /n /n This posting is for an existing vacancy. /n /n

KEY RESPONSIBILITIES
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- Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities. /n
- Supports customers in identifying and accessing Toronto Hydro programs, services, incentives,



and energy management opportunities. /n
- Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives. /n
- Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans. /n
- Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes. /n
- Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials. /n
- Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data. /n
- Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness. /n
- Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives. /n
- Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience. /n
- Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives. /n
- Conducts research on industry trends, customer priorities,



emerging technologies, funding opportunities, and energy management best practices. /n
- Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases. /n /n /n

REQUIREMENTS:
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- Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline. /n
- Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field. /n
- Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset. /n
- Demonstrated customer relationship management and stakeholder engagement skills. /n
- Strong customer orientation with a commitment to delivering an exceptional customer experience. /n
- Excellent organizational skills with the ability to manage multiple priorities and deadlines. /n
- Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations. /n
- Experience preparing reports, presentations, performance metrics, and customer-facing materials. /n
- Ability to interpret data and translate findings into meaningful customer and business insights. /n
- Strong verbal and written communication skills. /n
- Demonstrated ability to work effectively within a team-oriented, cross-functional team environment. /n
- Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word. /n
- Experience with reporting and visualization tools such

📌 Contract, Customer Energy Management Associate (Melbourne)
🏢 Toronto Hydro
📍 Melbourne