APS5 & APS6 Internal Review & Case Management Hybrid Opportunities based in Richmond, VIC

Reasons to Apply - At a Glance

- Opportunities to join a Federal Government Agency, available at both APS5 and APS6 levels for experienced review, case management and dispute resolution professionals.
- Enjoy stability with a hybrid work model, competitive hourly rate, and potential for extension or permanency.
- Australian Citizenship is required.

Your New Company

Your organisation delivers a national support system for Australians living with disability, funding essential services tailored to individual needs and helping people achieve their goals. As a growing Federal Government agency focused on operational excellence, this role offers a chance to contribute to meaningful initiatives and take your career to the next level.

Your New Role

Depending on your experience and the level appointed, you will manage internal review or tribunal-related matters, engage with participants and stakeholders, and support timely, evidence-based outcomes.

APS5 Internal Review Officer

- Work with participants, applicants and representatives to gather information regarding the nature and context of review requests.
- Explain decisions, internal review pathways and appeal processes clearly and sensitively.
- Prepare evidence-based decisions in line with the NDIS Act, NDIS Rules, Operational Guidelines and relevant policies.
- Monitor and manage a caseload, ensuring internal reviews are completed within required timeframes.
- Contribute to quality improvement initiatives across service delivery practices, processes and systems.

APS6 Case Manager

- Undertake end-to-end case management of complex, difficult or sensitive Administrative Review Tribunal matters.
- Analyse reviewable decisions, develop options for early resolution and obtain the information and advice required to resolve matters effectively.
- Apply alternative dispute resolution and advocacy skills in line with model litigant principles.
- Attend case conferences,



conciliations and hearings, and prepare documents outlining resolution options and outcomes.
- Assess and respond to priority and risk matters affecting participants, Scheme sustainability and the Agency.
- Provide detailed technical, qualified, policy and operational advice to internal and external stakeholders.

What You Will Need to Succeed

The successful applicant will demonstrate:

- Strong case management skills and the ability to manage competing priorities, deadlines and changing demands.
- Highly developed stakeholder engagement and communication skills, including the ability to explain complex information clearly.
- Sound judgement, critical thinking and analytical capability, with a strong evidence-based approach to decision-making.
- Experience interpreting legislation, policy, operational guidance or established procedures.
- The ability to manage sensitive matters professionally and work collaboratively in a deadline-driven environment.
- For APS6 opportunities, experience with complex reviews, dispute resolution, tribunal matters, advocacy or legal case management will be highly regarded.

The Logistics

- 12-Month Contract (view of extension)
- Full-time, Hybrid working arrangement, based in Richmond & Geelong, VIC.
- APS5: $55.24 per hour + super
- APS6: $60.26 per hour + super
- Australian Citizenship is required.

What You'll Get in Return

- An opportunity to progress your career with a major Federal Government agency.
- Work-from-home flexibility and a hot desk office environment.
- Initial 2-week training provided (on-site mandatory)

What You Need to Do Now

If this role sounds like something you'd be interested in pursuing, click 'Apply Now' or forward your current CV to View email address on redirect.jobsurf.com.au. Please include a short summary outlining your suitability for the role, along with the specific level you are applying for.

*Due to the high volume of applications we are currently receiving, we may not be able to respond to every phone call or email. We appreciate your patience and understanding during this busy period.

📌 /Case Management - Richmond (Melbourne)
🏢 Hays
📍 Melbourne