Job Description N 05th November, 2026n n N Customer Service Consultants (Contact Centre) - multiple roles available N Based onsite 5days in Milton QLD - one train stop from Brisbane CBD N Brand new team - Exclusive roles with WorkTrybe + Sumo Energy N Paying $60K+Super - Permanent opportunity - grow your career in nurturing, fun environment N Full time roles - 7.30am-6pm rotating roster, Monday-Friday N Be part of something new. Help rebuild a brand. Grow your career. N n WorkTrybe have beenpartnering exclusively with Sumo Energy as they establish a brand new Queensland contact centre team. This is your chance to join a growing team of enthusiastic individuals, shape the culture and build your career in a business that's going through a major transformation. N n n The Role N n As a Customer Service Consultant, you'll be the voice of Sumo Energy helping customers with a wide range of enquiries while delivering an experience that actually feels human. N n n This is a high-volume inbound contact centre role (50-100 calls per day), where quality, empathy and attention to detail matter. N n n Handlinginbound customer enquiries across billing, payments and accounts N Updating plans, tariffs& account details N Navigating multiple systems and maintaining accurate notes (critical!) N Managing conversations in line with strict energy industry compliance N Identifying when to escalate (e.G. safety concerns like gas leaks)



N Taking the extra time to ensure customers feel heard and supported N n What we're looking for N n n Strong customer service mindset - friendly, empathetic and solutions-focused N Experience in a call centre or customer-facing role (entry-level considered) N Excellent communication & listening skills N Ability to learn systems quickly and work across multiple screens N High attention to detail, especially with note-taking and compliance N A proactive attitude - willing to learn, improve and grow N Comfortable working in a regulated setting N Energy experience is not required - full training provided N n Shifts& Salary N n n $60,000 + Super N Monday-Friday rotating roster between 7:30am - 6:00pm to service customers across Australia N 37.5 hours per week N Why join Sumo Energy? N n Sumo Energy is rebuilding with new leadership, fresh direction and a clear goal: deliver better outcomes for customers and create a workplace people genuinely enjoy. N n n You'll be joining a team where: N n n Leadership is hands-on and supportive N The environment feels like a startup within an established business N There's real opportunity to progress and shape your career N n n Ready to bepart of the rebuild? N n n If you're looking for more than "just another call centre job" - and want to be part of something you can actually influence - we'd love to hear from you. N n n *Full working rights are required for this role. N n n

📌 Customer Service Consultants (Brisbane)
🏢 WorkTrybe
📍 Brisbane