Coles Group in Australia seeks a Customer Experience Transformation Lead to shape, mobilise and govern project-funded change across the CX portfolio, driving governance, assurance and perks realisation. You will lift project quality and set enduring standards across CX, collaborating with senior leaders to ensure successful outcomes.
Reporting to the Head of Customer Experience Transformation, you’ll improve lifecycle governance and ensure well-defined ownership, milestones and escalation
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📌 CX Transformation Lead | Portfolio Delivery & Impact (Australia)
🏢 Coles Group
📍 Australia
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