Infosys is seeking a Contact Center Consultant to join our team in Australia. The role focuses on end-to-end administration, configuration, maintenance, and support of Genesys Cloud and Avaya UC solutions, with exposure to MS Dynamics, Verint, and Guardian products.
You will ensure uninterrupted contact center operations and effective call routing. The position supports hybrid working arrangements and requires solid SLA discipline, communication, and problem-solving skills, with 24x7 readiness
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📌 Contact Center Engineer: Genesys/AvayaSupport (Melbourne)
🏢 Infosys
📍 Melbourne
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