House Manager, Permanent Part-Time - Mackay

At Life Without Barriers, we’re all about creating safe, supportive environments where children and young people can thrive. Every day, we work closely with families, carers, and communities to help shape brighter futures.

From supporting children and families to empowering people with disability, mental health, or those seeking refuge — we’re here to break down barriers and build better lives.

Join us to discover a purpose you can wrap your heart around!

About the Role

Location: Mackay, QLD
Employment Type: Permanent Part-Time (0.5 FTE)
Hours: 5 days per fortnight, with working days and shift times to be negotiated with the successful candidate, taking into consideration the operational needs of the program.

Want a role where you can genuinely help shape a young person’s future?

As our part-time House Manager in Mackay , you’ll lead our Semi-Independent Living Program, supporting young people as they build the skills, confidence, and independence they need to transition into adulthood.

You’ll guide and mentor a team of Youth Workers to provide consistent, trauma-informed support that helps young people navigate everyday life, strengthen their independent living skills and work towards their individual goals.

Along the way, you’ll champion cultural connection, contribute to meaningful care planning and build strong partnerships around each young person.

If you’re passionate about creating opportunities for young people to grow, thrive and take that next step towards independence, this could be the role for you.

Key Responsibilities

- Lead and mentor Youth Workers, providing supervision and guidance.
- Oversee service delivery and individual care plans to support positive outcomes.
- Promote a safe, therapeutic and culturally responsive workplace.
- Support staff to manage challenging situations using Therapeutic Crisis Intervention (TCI).
- Coordinate rosters, manage risks and maintain accurate client records.
- Support young people to develop life skills, independence and successful transitions.

Skills & Experience

- Certificate IV in Child, Youth and Family Intervention or equivalent, or currently working towards this qualification.
- Experience supporting young people with complex needs, trauma or disadvantage.
- Experience leading a team and coordinating service delivery.
- Strong communication, problem-solving and risk-management skills.
- First Aid and CPR certificates, or willingness to obtain before commencing.
- Willingness to complete Hope and Healing Framework Foundations training before commencing.

Proficiency in Microsoft Office and experience with client databases are also required.

Successful candidates must complete relevant probity checks, including a National Criminal History Check and a Working with Children Check where applicable.

Hourly rate: Starting at SCHADS Award Level 4.1 – $46.70 per hour.

Not-for-profit salary packaging options to increase your take-home pay.

Ongoing training, career development and support.

- Make a meaningful difference in the lives of young people.

About Us

We are a registered NDIS and Child Safety services provider, deeply committed to delivering high-quality and personalised supports. As part of our dedication to the safety and wellbeing of the people we support, we recognise and uphold the Ten National Principles for Child Safe Organisations. These principles, among others,



guide our policies, practices and culture to ensure safe, inclusive and empowering environments for everyone we support.

Compassion, Equality, Integrity, and Sustainability are the core values we live and work by, and are looking for these in the people, who choose to work with us.

The Opportunity

We are seeking an experienced House Manager to lead homes based in the Moreton Bay Region. Regular travel between these homes will be a requirement of this role. Onboarding and induction of up to 2 weeks is to be completed in person at our head office in Mooloolaba.

Key Requirement: Fortnightly Friday team meetings required at our Mooloolaba and Caboolture offices .

This role is ideal for someone with previous House Management or Case Management experience who thrives in a leadership position. You will be responsible for overseeing day-to-day operations, managing a team of support workers, and ensuring high-quality care for the individuals we support.

What You’ll Do

- Lead and inspire a team of approximately 30 support staff, fostering a positive, qualified, and high-performing culture.
- Promote trauma-informed support, evidence-based practices, and reflective professional dialogue.
- Mentor, develop, and support team members to deliver high-quality care.
- Identify and mitigate potential risks and hazards within the home environment.

Case Management & Client Support:

- Provide comprehensive assessment and individualised case management to support participants and young people in our care.
- Develop and implement case plans that address individual needs, goals, and challenges.
- Conduct ongoing risk and needs assessments to ensure the best outcomes for each individual.
- Write Positive Behaviour Support Plans and incident reports in line with industry standards.
- Foster self-determination and active participation among individuals receiving support.

What We’re Looking For:

Essential Experience & Qualifications

Minimum Bachelor’s Degree in Community Services, Social Work, Psychology, or a related field desirable (Diploma accepted with substantial experience).

Proven experience in team leadership and management in the disability, child protection, or social services sector.

Strong background in case management with experience in planning, intervention, and risk assessment.

Ability to work effectively in a fast-paced environment with a commitment to excellence.

Understanding of Child Safety Standards, Disability Services Standards, relevant legislation and maintaining compliance.

Exceptional communication and relationship-building skills.

Compliance & Other Requirements

Current QLD driver’s licence (reasonable adjustments will be made for stable medical conditions which allow the inherent requirements of the role to be performed safely).

Hold or have the ability to obtain an LCS check, Blue Card, and Yellow Card.

Why we think you’ll love working for us

- Meaningful Work – Make a difference in the lives of vulnerable young people and adults.




- Rewards and recognition program – including a birthday and anniversary gift!
- Growth & Development – Opportunities for training and career progression.
- Supportive Team – Join a values-driven team and work with real purpose, passion, and impact.
- Access to free and confidential Employee Assistance Program

Our Commitment to Diversity & Inclusion

At Thrive House, we wholeheartedly embrace diversity and equal opportunity. We are committed to building a team that reflects a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

Lead with Purpose: Shape the Future of Trauma-Informed Care

Are you ready to be at the forefront of change? At The Arches Foundation, we are on a mission to set new standards in trauma-informed care. Our vision is to create impactful and forward-thinking practices that elevate the lives of those we serve. As a Care Leader, you’ll play a pivotal role in guiding a team committed to achieving stability and positive outcomes for young people with complex needs.

Why The Arches Foundation?

- Innovative Leadership: We empower you to lead with agility and creativity, adapting to the unique challenges of each day.
- Trailblazing Approach: Be part of an organization that values pioneering ideas.
- Commitment to Excellence : At The Arches Foundation, excellence isn’t just a goal—it’s a standard.
- Growth and Development : We believe in nurturing talent.

As a Care Leader you will;

- Lead with Innovation: Guide and mentor your team.
- Agile Oversight: Monitor daily performance.
- Stakeholder Engagement: Build and maintain strong relationships with external stakeholders.
- Therapeutic Excellence: Oversee the implementation of positive behavior support plans.
- Daily Care Leadership: Actively participate in and oversee essential daily routines.
- Crisis Management: Handle challenging behaviours with calm and consistency.
- Effective Communication: Facilitate clear and impactful communication across all levels.
- Professional Development and Reflection: Lead by example by engaging in ongoing professional reflection, supervision, and training.
- Team Collaboration: Work closely with your team and the broader care network.
- Compliance and Quality Assurance: Ensure all care practices are compliant.
- On-Call Leadership: Be prepared to provide after-hours support.

What You Bring to the Team:

- Expertise in Human Services: Your background gives you a deep understanding of the challenges and opportunities in the sector.
- Mastery of Child Protection:
- Proven Leadership Excellence:
- Engaging Collaborator:
- Commitment to Excellence and Growth:

What Makes Us Different:

- Focus on staff wellbeing and development with access to regular supervision, coaching and training opportunities.
- Day in recognition initiative meaning opportunities for a 9-day fortnight
- Career progression opportunities
- Work life balance with a shared on-call roster

Embrace the opportunity to transform lives, build connections, and make a real impact. If you’re ready to bring your passion, skills, and heart to The Arches Foundation, we invite you to be part of our dynamic team.

**The Arches Foundation follows the SCHADS award.

Apply now and become the driving force behind a brighter future for young people.

Your journey starts here!

If you have any questions, feel free to reach out to

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📌 House Manager, Permanent Part-Time (Mackay Regional)
🏢 Life Without Barriers
📍 Mackay Regional