About the company

Karlka Recruiting Group has partnered with a NSW Government department to engage Contact Centre Operators for a 27/11/2026 – 26/05/2027 contract based in Newcastle.

About the Position

The Contact Centre Operator is responsible for providing frontline customer support, handling customer enquiries, maintaining records and delivering high-quality service in a fast-paced contact centre workplace. The role requires the ability to navigate multiple systems while ensuring accurate and timely customer outcomes.

Duties

- Handle customer enquiries and provide accurate information across a range of services
- Research, analyse and resolve customer enquiries or refer matters appropriately
- Update and maintain customer records and databases accurately
- Assist customers to understand available products and services
- Record customer complaints and escalation unresolved matters as required
- Complete administration and processing tasks in line with privacy and policy requirements
- Use multiple systems and technologies to support service delivery
- Work collaboratively with colleagues and leaders to meet service standards
- Contribute to continuous improvement initiatives and process enhancements
- Deliver high-quality customer service in a high-volume contact centre environment

Requirements/Skills





- 2-3 years' customer service experience in a call centre, administration, retail or similar environment
- Ability to work in a fast-paced, high-volume contact centre environment
- Strong attention to detail and accuracy when handling customer information
- Ability to learn new systems quickly and navigate multiple applications simultaneously
- Ability to manage challenging customer interactions professionally
- Ability to work effectively within a team while meeting individual performance expectations
- Ability to work a rotating roster between 7:00am and 7:00pm Monday to Friday

Benefits working with this Client

- Comprehensive paid training and ongoing support
- Contract through to 26/05/2027
- Structured onboarding, training and mentoring program

Benefits working with Karlka Recruiting Group

- Weekly pay
- Ongoing support: Pre, during and post placement
- Dedicated consultant per contract
- Employee Assistance Program available
- Our agency supports Indigenous communities

Nyiyaparli and other Aboriginal or Torres Strait Islander candidates are strongly encouraged to apply.

Additional information

- Contract through to 26/05/2027
- Full training provided onsite in Newcastle
- $37.50 per hour plus super

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📌 Contact Centre Operator (Newcastle)
🏢 Karlka Recruiting Group
📍 Newcastle