Customer Care Specialist - Home and Community Services

Location: Hunters Hill

Contract type: Permanent

Position: Full Time

Pay rate: $42 per hour + superannuation

Up to $18,550 tax free with Not‑for‑profit salary packaging

Job Description:

- Responding to client, community worker, and staff enquiries via phone, email, and digital channels.
- Providing first‑contact resolution for enquiries, feedback, and complaints, escalating when required.
- Supporting rostering enquiries, care plan questions, welfare checks, and service coordination requests.
- Assisting with incident management, login issues, and service delivery support.
- Accurately documenting all customer interactions and maintaining client records.
- Ensuring compliance with Aged Care Quality Standards,



Support at Home requirements, and organisational policies.
- Maintaining confidentiality and managing incidents, complaints, and hazards appropriately.

Market-competitive salary

Not‑for‑profit tax benefits so you pay less tax

Fitness Passport discounted gym benefits

Paid Parental leave

Long Service leave after 5 years

A values‑based organisation that welcomes applicants from all faiths and backgrounds

Choose Catholic Healthcare where you can make a positive impact and be well rewarded.

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📌 Assistant Advisor (Sydney)
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📍 Sydney